Faisal Islam
Sterling,VA
Summary
With over 15 years of diverse experience in Information Technology, I specialize in test automation, release management, and test framework design. My proven track record includes building and managing Onshore, Offshore, and Nearshore teams, with expertise in assembling teams from scratch and growing them to over 25 manual and automation Quality Engineers. My focus on reducing testing cycle time and minimizing bugs in production has led to significant improvements in existing development processes, efficiencies and reducing cost. Throughout my career, I have consistently demonstrated my ability to build and grow high-performing teams from the ground up.
Overview
17
17
years of professional experience
Work History
Director of Engineering Operations
AmericanWell
12.2021 - Current
- Led and managed onshore and offshore development, QA, and project management teams, supporting a platform with over 100,000 patient visits per month
- Established and implemented standard processes for successful product delivery to the market while effectively coordinating the execution of multiple high-priority projects and initiatives
- Collaborated with product and customer-facing teams to implement new features and enhancements
- Built and managed a high-performing team of technical and people leaders, fostering a culture of excellence
- Reduced costs by streamlining efficiencies within QA, Development, and Project Management teams.
Director of QA
AmericanWell
10.2018 - 12.2021
- Oversaw both manual and automation testing efforts for the Clinical platform, ensuring high-quality product delivery to the healthcare industry
- Implemented best practices and standardized the automation framework, testing, and release processes
- Expanded the team from 8 Quality Engineers to 22 automation and manual engineers, fostering growth and collaboration
- Played a pivotal role in rapidly scaling the Quality and software engineering organization to meet the surging demand for telehealth during the Covid-19 pandemic
- Enhanced process and project management efficiencies to accommodate 20x the scale and volume of operations
- Developed QA and release processes that reduced the number of bugs discovered in production, ultimately improving the platform's stability.
QA Manager
Avizia Inc
10.2016 - 10.2018
- Built and developed a diverse QA organization, expanding the team from 1 to 8 members, including automation, manual, and offshore teams across three continents, and created a tailored automation framework to meet the company's unique requirements
- Coordinated releases with cross-functional teams, such as DevOps, development, customer-facing, product management, customer success, and implementation, ensuring seamless execution and timely deployments
- Served as a thought leader in quality software development, promoting best practices and training developers on automation standards
- Managed multiple projects, testing efforts, and releases concurrently, including overseeing the testing and release efforts for medical-grade clinical telehealth hardware devices
- Collaborated with Support and Customer Success teams to analyze bugs, coordinating with the development team for timely bug fixes, and traveled to client locations to provide hands-on support and expertise in debugging issues.
Lead test automation engineer
Intersections Inc
12.2015 - 10.2016
- Led and trained test automation engineers in writing automated tests, setting up a test automation framework using Ruby and Cucumber/Gherkin for a credit monitoring software project
- Researched and selected the most suitable tools, languages, and testing frameworks for the company and project, while establishing standards and best practices for the test automation development team
- Developed a variety of automated tests, including those for RabbitMQ message consumption and publishing, CRUD operations in MySQL and PostgreSQL databases, and complex RESTful web services with JSON requests and responses
- Used MockServer to simulate third-party expectations and failures.
Manager of Software Development in Test
Gannett
11.2013 - 12.2015
- Spearheaded Gannett's QA team transformation from manual to automated, drastically reducing web service application testing time from 5 days to 30 minutes
- Managed a software developer team in test, creating automation frameworks for USAToday.com, newsroom CMS tools, and RESTful web services
- Established testing standards using SoapUI Pro and Gherkin, trained team members, maintained GitHub repositories, and explored new test automation tools and frameworks
- Implemented Sanity tests for production web service applications using NodeJS and TAPE framework, and developed an automation framework with Python and unittest
- Trained offshore and onshore developers in test and served as Scrum Master for various development teams.
Team Lead of Software Test Engineering
Gannett
11.2011 - 11.2013
- Spearheaded testing for the re-launch of 120 Gannett sites, managing a 10 member onshore and offshore team focused on SOA platform and user-facing site functionality testing
- Designed a custom automation framework for testing RESTful web services using NodeJS and Mocha, catering to the development team's needs
- Verified web page analytics (Omniture, ComScore, ChartBeat, Audience Manager), tested ad delivery scheduling via Google's DFP, and used Omniture SiteCatalyst to track user activity on USAToday.com for prioritized testing
- Utilized Splunk for server log analysis and App Dynamics to monitor platform performance.
Senior Test Engineer
Viewsoft inc, Dominion VA Power
09.2009 - 11.2011
- Ensured Sarbanes-Oxley compatibility for a utility billing application, addressing data import and billing issues, while developing and executing tests in Mercury Quality Center
- Implemented automation scripts using Mercury QTP for the web application, creating a comprehensive automation strategy.
QA Analyst
Viewsoft inc, Allegiance Telecom Inc
06.2007 - 08.2009
- Managed regression testing for Call Server Complex in the Western Region, focusing on new functions for existing Object and TDM equipment, and testing J2EE-based applications for machine monitoring and reporting
- Prepared test cases, conducted GUI, functional, and regression testing, and documented design, project descriptions, test cases, and test logs while manually verifying the functionality, user interfaces, and security of web applications.
Education
Bachelor of Science - Mathematics
Skills
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Timeline
Director of Engineering Operations
AmericanWell
12.2021 - Current
Director of QA
AmericanWell
10.2018 - 12.2021
QA Manager
Avizia Inc
10.2016 - 10.2018
Lead test automation engineer
Intersections Inc
12.2015 - 10.2016
Manager of Software Development in Test
Gannett
11.2013 - 12.2015
Team Lead of Software Test Engineering
Gannett
11.2011 - 11.2013
Senior Test Engineer
Viewsoft inc, Dominion VA Power
09.2009 - 11.2011
QA Analyst
Viewsoft inc, Allegiance Telecom Inc
06.2007 - 08.2009
Bachelor of Science - Mathematics
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