Faisal Mohamud
Minneapolis,MN
Overview
6
6
years of professional experience
Work History
Dispatcher
HA Delivers LLC
Minneapolis, MN
08.2024 - Current
- Coordinate and manage the schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner
- Receive calls for truck services and contact our fleet of truck drivers to arrange the pickups and deliveries
- Responsible for providing technical support and assistance
- Interacted with drivers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.
Customer Support
Unifin/Snider Blake
Hilliard, OH
02.2023 - 03.2023
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Supported end users (cases) through ticketing systems
- Communicating with users via email
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
IT Support Dispatch
NAO LLC
Hilliard, OH
07.2022 - 02.2023
- Coordinate and manage the schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner
- Receive calls for truck services and contact our fleet of truck drivers to arrange the pickups and deliveries
- Responsible for providing technical support and assistance
- Interacted with drivers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again
- Creating a budgeting analysis using excel to ensure company's productivity
- Troubleshooted basic WiFi connection issues.
Night Manager
Chick-fil-A
Arlington, VA
10.2018 - 07.2021
- Overseeing deliveries
- Monitoring inventories
- Making sure targets are hit
- Ensuring the store runs smoothly
- Training staff
- Dealing with customer enquiries
- Dealing with payroll issues.
Architectural Intern
Stantec
Arlington, VA
01.2019 - 06.2020
- Project planning
- Budgeting
- Developing sketches and specifications for concept through final design using professional softwares such as CAD, Revit, & SketchUp.
Education
Pursuing a degree in Data Science -
Saint Paul College
Saint Paul, MN09.2024
High School Diploma -
Arlington Career Center
Arlington, VA01.2020
Skills
- Microsoft Exchange / Word / PowerPoint/ Excel / Office 365
- Work Place Readiness Certified
- Abobe Photoshop
- Adobe Illustrator
- AutoCAD
- Revit
- SketchUp
- Help Desk Support
- Windows OS / Mac OS
- Service Now
- Active Directory
- Cases (IT Support Ticketing)
Timeline
Dispatcher
HA Delivers LLC
08.2024 - Current
Customer Support
Unifin/Snider Blake
02.2023 - 03.2023
IT Support Dispatch
NAO LLC
07.2022 - 02.2023
Architectural Intern
Stantec
01.2019 - 06.2020
Night Manager
Chick-fil-A
10.2018 - 07.2021
Pursuing a degree in Data Science -
Saint Paul College
High School Diploma -
Arlington Career Center