Faisal Nadeem
Gujrat,Pakistan
Summary
With a proven track record at ACE Money Transfer, I've honed my skills in staff training and development and AML protocols, enhancing team efficiency and customer satisfaction. Joined as Officer and promoted to Deputy Manager. My expertise in project management and conflict resolution has driven business growth, with a notable achievement of training 11 associates in 3 years.
Overview
1
1
Certification
Work History
Deputy Manager
ACE Money Transfer
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Interviewed, performed background checks, hired, and trained 11 of associates in 3 years.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
Computer Lab Assistant and Administration
Kids Paradise School
- Oversaw daily operations within the computer laboratory to ensure a clean, organized workspace conducive to productivity.
- Collaborated with faculty to develop customized technology workshops for specific course needs.
- Improved computer literacy among students by organizing hands-on training sessions on various software tools.
- Managed multiple projects simultaneously while adhering to strict deadlines for completion.
- Boosted student understanding of complex concepts through clear demonstrations of software applications.
- Generated reports to track performance and analyze trends.
Education
Master In Commerce - Accounting And Finance
University of Sargodha
Sargodha01.2016
Skills
- Staff training and development
- AML and Chargeback Specialist
- Recruiting skills
- Process and procedure development
- Decision-making capacity
- Conflict resolution expertise
- Project management abilities
- Customer relationship management (CRM)
- Staff supervision
Accomplishments
1) Best Employee of the Quarter consecutively 2 times.
2) Call of fame winner
Recognition certificates available on demand.
Certification
1) Compliance associated AML/CTF
2) Computer software
Available on demand.
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Timeline
1) Compliance associated AML/CTF
2) Computer software
Available on demand.
Deputy Manager
ACE Money Transfer
Computer Lab Assistant and Administration
Kids Paradise School
Master In Commerce - Accounting And Finance
University of Sargodha
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