FAISAL NASIMZADA
Glendora,CA
Summary
Accomplished Used Car Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, exceeding quotas, increasing revenue for dealerships and mentoring employees to improve sales and customer service skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Used Car Manager
Lexus of Woodland Hills
Los Angeles, CA
10.2023 - 02.2024
- Managed the daily operations of a used car lot, including customer service, sales, and administrative tasks.
- Organized paperwork for vehicle purchases and monitored inventory levels to ensure accurate stock records.
- Developed marketing strategies to increase sales of used vehicles.
- Conducted weekly meetings with team members to review performance goals and objectives.
- Maintained relationships with vendors and suppliers to secure competitive pricing on parts and services.
- Provided technical advice regarding repairs and maintenance of used cars.
- Negotiated prices with customers, ensuring profitability while providing excellent customer service.
- Performed inspections on incoming vehicles, verifying condition reports prior to sale.
- Created monthly budget projections based on current sales trends and expenses incurred by the dealership.
- Tracked customer feedback and complaints in order to improve quality standards across the dealership.
- Recruited, trained, evaluated, coached, mentored and disciplined staff members as needed.
- Identified areas where cost savings could be achieved through improved efficiency or reduced overhead costs.
- Negotiated vehicle pricing with customers and communicated contract terms.
Used Car Sales Manager
MCKENNA BMW NORWALK
Norwalk, CA
06.2023 - 10.2023
- Developed and implemented a sales process to increase customer satisfaction.
- Assisted with the recruitment and training of new sales staff.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Conducted performance reviews of sales staff on a regular basis to ensure they met department goals.
- Created marketing strategies to promote used car sales in local area markets.
- Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
- Developed relationships with local banks and financial institutions to provide financing options for customers.
- Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Coordinated with other departments within the dealership such as finance and service teams in order to ensure smooth transaction processes for customers.
- Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
- Researched current market values of used cars in order to set competitive pricing structure.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Resolved customer complaints regarding sales and service.
- Developed and expanded wholesale database to maximize proceeds and meet business plans.
BUYER /Used Car Sales Manager
HGREG INFINITI MONROVIA
Monrovia, CA
01.2021 - 04.2023
- Developed and implemented strategic sales plans to increase brand awareness and market share.
- Conducted regular training sessions for staff on customer service, sales techniques, and product knowledge.
- Monitored daily performance of sales team and provided feedback to maximize efficiency.
- Analyzed monthly sales figures to identify trends and opportunities for improvement.
- Maintained relationships with existing customers to encourage repeat business.
- Identified potential new customers through research, cold-calling, and networking activities.
- Coordinated with other departments in the dealership such as finance, parts, and service departments to ensure customer satisfaction.
- Negotiated prices with customers in order to close deals profitably.
- Resolved customer complaints promptly and professionally.
- Directed all aspects of vehicle inventory management including ordering, stocking, pricing, merchandising displays and promotions.
- Tracked competitor activity in order to develop competitive strategies that would attract more buyers from the marketplace.
- Ensured compliance with state laws regarding vehicle registration and title transfer procedures.
- Presented vehicles features, advantages, benefits during test drives or showroom visits.
- Performed administrative duties such as creating reports on sales performance or maintaining records of customer purchases.
- Sourced vehicles from other dealer lots and auctions.
- Maintained vehicle selection, pricing and specials on website and social media.
- Leveraged CRM database to drive customer contacts, appointments and sales.
- Coached, developed and motivated team to achieve revenue goals.
AUTOMOTIVE BUYER
CARMIX AUTO SALES
London, ON
12.2018 - 01.2021
- Developed and implemented a sales process to increase customer satisfaction.
- Assisted with the recruitment and training of new sales staff.
- Monitored inventory levels and placed orders for additional stock as needed.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Negotiated trade-ins and purchase prices with customers.
- Conducted performance reviews of sales staff on a regular basis to ensure they met department goals.
- Created marketing strategies to promote used car sales in local area markets.
- Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
- Developed relationships with local banks and financial institutions to provide financing options for customers.
- Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
- Analyzed sales trends in order to identify areas needing improvement or additional focus.
- Advised customers on features, advantages, and benefits of various models available for sale.
- Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Resolved customer complaints regarding sales and service.
- Developed and expanded wholesale database to maximize proceeds and meet business plans.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Reviewed operational records and reports to project sales and determine profitability.
- Assisted with loading and unloading of vehicles at pick-up or delivery locations.
- Drove a variety of cars, including luxury, antique, and classic models, around the auction grounds for customers to test drive.
- Staged vehicles in preparation for auctions by cleaning interiors and exteriors, removing debris.
Used Car Sales Manager
LONDON MITSUBISHI
London, ON
09.2016 - 12.2018
- Developed and implemented a sales process to increase customer satisfaction.
- Assisted with the recruitment and training of new sales staff.
- Monitored inventory levels and placed orders for additional stock as needed.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Conducted performance reviews of sales staff on a regular basis to ensure they met department goals.
- Negotiated trade-ins and purchase prices with customers.
- Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
- Developed relationships with local banks and financial institutions to provide financing options for customers.
- Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
- Advised customers on features, advantages, and benefits of various models available for sale.
- Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
- Coordinated with other departments within the dealership such as finance and service teams in order to ensure smooth transaction processes for customers.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
- Researched current market values of used cars in order to set competitive pricing structure.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
Automotive Sales Consultant
LONDON HONDA
London, ON
05.2015 - 05.2016
- Greeted customers and identified their automotive needs.
- Provided product information, features, and benefits to customers.
- Assisted in developing customer financing options.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Collaborated with service department personnel to ensure customer satisfaction.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Generated leads through cold calling prospective clients.
Automotive Sales Professional
SOUTH LONDON NISSAN INFINITI
London, ON
03.2014 - 10.2015
- Greeted customers and identified their needs by listening to their inquiries.
- Assisted customers in selecting a vehicle that met their budget and needs.
- Provided information on features, benefits, warranties, and financing options.
- Demonstrated the operation of vehicles to potential buyers.
- Negotiated prices with customers and finalized sales contracts.
- Maintained customer relationships through follow-up calls and emails.
- Contacted previous customers regarding new automotive products or services available.
- Developed strategies for increasing sales opportunities with existing clients.
- Scheduled test drives for prospective buyers at dealership or other locations as requested.
- Maintained knowledge of current promotions and incentives offered by manufacturers.
SALES/DETAILER
TARGET AUTO CENTER
London, ON
01.2012 - 09.2013
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Polished exterior of vehicles using buffers and polishing compounds to remove scratches and oxidation.
- Greeted customers in person and on the phone to determine their needs and preferences.
- Developed relationships with customers, providing them with information about available vehicles and financing options.
- Advised customers on vehicle selection, features, accessories, warranties, and payment terms.
- Demonstrated vehicles to potential buyers by driving cars or arranging test drives.
- Negotiated prices with customers for purchase of used vehicles.
- Inspected trade-in vehicles for damage or mechanical issues before completing a sale transaction.
Education
High School Diploma -
IVEY BUSINESS SCHOOL
LONDON ON06.2016
Skills
- Market Research
- Budget Administration
- Business Forecasting
- Sales Coaching
- Customer Portfolio Management
- Operations Management
- Sales Targeting
- Customer Service
- Sales Reporting
- New Business Development
- Market Trend Analysis
- Credit History Analysis
- New Hire Onboarding
- Full-Cycle Sales Process
- Rapport and Relationship Building
- Consultative Selling Techniques
- Team Building and Leadership
- Goal Setting and Achievement
Languages
English
Native/ Bilingual
German
Professional
FARSI
Professional
DARI
Native/ Bilingual
Certification
- Licensed SALES - 2023
Timeline
Used Car Manager
Lexus of Woodland Hills
10.2023 - 02.2024
Used Car Sales Manager
MCKENNA BMW NORWALK
06.2023 - 10.2023
BUYER /Used Car Sales Manager
HGREG INFINITI MONROVIA
01.2021 - 04.2023
AUTOMOTIVE BUYER
CARMIX AUTO SALES
12.2018 - 01.2021
Used Car Sales Manager
LONDON MITSUBISHI
09.2016 - 12.2018
Automotive Sales Consultant
LONDON HONDA
05.2015 - 05.2016
Automotive Sales Professional
SOUTH LONDON NISSAN INFINITI
03.2014 - 10.2015
SALES/DETAILER
TARGET AUTO CENTER
01.2012 - 09.2013
High School Diploma -
IVEY BUSINESS SCHOOL
- Licensed SALES - 2023
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