FAISAL SYED

Intern for the Centers for Disease Control and Prevention's (CDC) Long COVID Project: Coordinated with a team to conduct thorough data audits using MS Access, ensuring accuracy and compliance with CDC guidelines

• Collaborated with the project team to address discrepancies and contributed to the development of data quality assurance processes.
• Conducted comprehensive audits of data charts in the CDC project using MS Access, ensuring accuracy and completeness.
• Collaborated with the project team to identify and address data discrepancies, and assisted in the development and implementation of data quality assurance processes.
• Generated reports summarizing audit findings and recommendations, while maintaining organized records of audited charts and related documentation.
• Stayed updated on CDC guidelines and project requirements to ensure continuous compliance.
• Streamlined data entry procedures for increased efficiency and reduced errors.
• Assisted in creating multiple comprehensive data dictionaries to facilitate clear communication among team members.

Member of the Governance, Risk, and Compliance (GRC) team: Ensuring that all third parties are vetted through vulnerability assessments

• Collaborating with the team to develop robust cybersecurity policies and procedures to prevent security breaches while implementing International Organization for Standardization (ISO) policies.
• Reduced cyber threats for the organization by conducting regular vulnerability assessments and penetration testing.
• Streamlined incident response procedures, resulting in faster remediation of security incidents.
• Collaborated with cross-functional teams to develop comprehensive cybersecurity policies and procedures.
• Monitored systems for indications of threats, security breaches, or intrusions
• Implemented software tools to assist in threat detection, prevention, and analysis.
• Maintained documentation of security and disaster recovery policies and procedures
• Directed risk assessment operations and system test execution.
• Developed assessment and testing protocols for clients, facilitated and administered assessment activities, reviewed test metrics, and recommended strategies to enhance performance.
• Implemented, promoted, and integrated new operations projects and initiatives.

Engineer on P2 Support Team: overseeing technical escalations, delivering support for highly technical products, and providing core product guidance

• The role may also involve addressing lower priority bugs, handling dispute resolutions, and triaging less technically focused products, emphasizing service experience over product knowledge
• The position required level 2 production support for various applications, providing expertise in system analysis, design, development, and maintenance, along with proficiency in specific programming languages and tools.
• Optimized engineering processes by implementing innovative solutions and streamlining workflow.
• Reduced project completion time with efficient resource allocation and effective communication strategies.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Supported a wide range of projects, including innovative tools and custom development
• External system troubleshooting.
• Utilizing Excel, Tableau, and Salesforce to report on data trends captured by the application
• Assisted the Product and development teams with triaging issues.
• JIRA handled primarily the ability to take on and manage projects on a self-directed basis.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to products and services.

Project IT Technician: diagnosing and repairing hardware malfunctions, implementing data backup solutions, and conducting daily data communication transactions while ensuring adherence to company quality standards

• Worked during the beginning of the COVID-19 Pandemic in 2020 and ensured that PPE was always worn.

Member of Asset Management Team: Collaborated with various hospital sites to verify assets and properly image assets according to each site's specifications

• Managed the imaging of devices for vaccination sites across New Jersey.
• Enhanced system performance by conducting regular software and hardware updates.
• Resolved technical issues for clients through remote support, increasing customer satisfaction
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
• Implemented data backup solutions to protect vital company information from potential loss.
• Conducted daily data communication transactions, documented issues, and executed remedial actions while ensuring compliance with company quality standards.
• Conducted imaging and preparation tasks for new computers, using tools like Citrix Receiver, Imprivata Single Sign-on, Ivanti EMP Console, LANDesk Management Console, Dell Management Portal.
• Utilized Active Directory to automate settings and changes to end-user computers
• Installed security patches to eliminate vulnerabilities, ensuring system integrity.