Faisal Syed
Middle River,MD
Summary
A highly accomplished and results-driven professional with extensive experience in retail management, outside sales, and hospitality. Proven ability to drive sales growth, optimize operations, lead and motivate teams, and deliver exceptional customer satisfaction across diverse environments. Adept at strategic planning, financial management, and implementing effective marketing and operational improvements to achieve profitability targets.
Overview
6
6
years of professional experience
Work History
Retail/Convenience Store Manager
ONE STOP Mart
- Successfully managed all aspects of a retail/convenience store, consistently exceeding sales targets through strategic marketing, promotions, and improved inventory management.
- Implemented new inventory systems that significantly reduced waste and increased inventory turnover.
- Enhanced customer satisfaction scores by improving staff training and actively responding to customer feedback.
- Effectively controlled operating costs, leading to increased profitability without compromising service quality.
- Led and motivated team of 6-9 employees, fostering a positive and productive work environment through training, development, and efficient task delegation.
- Developed and executed successful marketing campaigns via community news letter, email, and in-store channels, significantly increasing foot traffic and sales.
- Managed store budgets analyzed key performance indicators (KPIs) and implemented cost-saving measures to ensure financial accuracy and security.
Outside Sales Professional
HBCC (Harrisburg Cash N Carry)
- Consistently exceeded quarterly sales targets by an average of 15%, building strong relationships and expanding a diverse portfolio of key retail accounts.
- Spearheaded the acquisition of over 20 new high-value retail accounts within the first year, resulting in a 20% increase in overall revenue and market share.
- Achieved a 95% client retention rate by cultivating strong relationships and proactively addressing client needs, fostering long-term partnerships.
- Successfully launched 5 new product lines, driving significant sales growth and market visibility through comprehensive market research.
- Increased sales conversion rates by 10% through innovative sales strategies, targeted marketing, and customized product presentations.
- Proficiently utilized CRM software for sales forecasting and pipeline management, optimizing performance through data analysis.
Restaurant Manager
WOODY'S Bar - B - Q
- Managed daily restaurant operations, including staff scheduling for both front-of-house and back-of-house teams, ensuring optimal coverage and minimizing overtime.
- Ensured strict adherence to food safety standards and sanitation protocols through regular inspections.
- Optimized inventory management, significantly reducing waste and implementing cost-saving initiatives to boost profitability.
- Developed and executed successful promotional strategies, including seasonal menus and special events, which increased sales and built brand loyalty.
- Consistently addressed customer concerns, leading to high levels of guest satisfaction and repeat business.
- Trained and mentored staff in operational procedures and customer service, fostering a positive work environment and improving employee retention.
Night Auditor
Super 8 Motel Phoenix AZ
01.1997 - 01.2003
- Successfully conducted nightly audits of all financial transactions, including processing payments and preparing accurate financial reports for an 85-room hotel.
- Ensured precise financial records by reconciling daily revenue and balancing cash drawers.
- Managed all check-in and check-out procedures, efficiently addressing guest inquiries and concerns with professionalism.
- Maintained a secure environment by monitoring security systems and enforcing safety protocols during overnight hours.
- Provided exceptional customer service, handling reservations, cancellations, and guest requests or complaints with professionalism.
- Prepared and distributed comprehensive end-of-day reports on occupancy rates and revenue for management.
Education
Master of Science - Maths
University of Punjab
Lahore Pk09-1996
Bachelor of Science - Mathematical Sciences
Govt College Lahore
Lahore PK03-1991
Skills
- Employee training
- Theft prevention
- Merchandising strategies
- Scheduling coordination
- Store maintenance
- Business forecasting
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Hindi
Full Professional
Timeline
Night Auditor
Super 8 Motel Phoenix AZ
01.1997 - 01.2003
Retail/Convenience Store Manager
ONE STOP Mart
Outside Sales Professional
HBCC (Harrisburg Cash N Carry)
Restaurant Manager
WOODY'S Bar - B - Q
Master of Science - Maths
University of Punjab
Bachelor of Science - Mathematical Sciences
Govt College Lahore
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