Faisal Zaffar

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.

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• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Demonstrated advanced sewing techniques, ensuring students grasped complex concepts effectively.

• Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
• Collaborated with the management team to determine appropriate staffing levels for peak hours.
• Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
• Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
• Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
• Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
• Monitored register drawers to ensure adequate change was available throughout each shift.
• Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
• Coached employees on best practices for handling customer complaints quickly and effectively.
• Assisted other departments when needed by providing additional support during busy periods.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Helped with purchases and signed customers up for rewards program.
• Answered phone calls to assist customers with questions and orders.
• Greeted customers promptly and responded to questions.
• Maintained store displays and shelves, ensuring items were properly stocked and organized.
• Assisted customers with product selection based on their individual needs and preferences.
• Provided expert advice on home decorating solutions to customers.
• Managed customer inquiries regarding product availability, pricing and delivery options.
• Adhered to all company policies related to safety, customer service, loss prevention.

• Partners with Store Managers and General Managers to achieve performance goals and execute standard operating procedures
• Ability to build and maintain strong, business-oriented relationships with leaders at all level
• Act as a trusted leader with the understanding of the impact of initiatives on customer experience, workload, productivity, employee engagement, and store compliance
• Mentor and train individuals; provides on the job training to associates sharing a higher level of knowledge of product and processes
• Contributes to driving the productivity of the team store financial, revenue and expense target
• Maintain current on all product knowledge and communicates features and benefits to customers to build customer knowledge and confidence in the product
• Responsible for opening and closing procedures.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Oversaw address of customer requests for friendly, knowledgeable service and support.
• Drove customer escalations to resolution by engaging directly with clients.
• Revised department schedules to maximize coverage during peak hours.
• Scheduled appointments to meet customer needs and resolve key concerns.
• Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
• Customized sales and education programs and training for various high-end clients.
• Counted and balanced registers.