Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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MD Faisal Bin Ayub

Queens,NY

Summary

Dynamic and results-oriented professional blending extensive experience as a retail store manager with a distinguished academic background in entrepreneurship. Possessing a proven track record of successfully steering retail operations to achieve exceptional sales, operational efficiency, and customer satisfaction. Adept at leveraging advanced business insights gleaned from doctoral studies to implement innovative strategies, optimize processes, and drive sustained growth in competitive markets. Skilled in team leadership, strategic planning, and cultivating a customer-centric culture that fosters loyalty and profitability. A visionary leader equipped with a unique blend of practical retail acumen and scholarly expertise in entrepreneurial ventures, poised to deliver transformative solutions and elevate business performance.

Overview

6
6
years of professional experience

Work History

Store Manager

Sprint
09.2012 - 12.2018
    • Increased store over all gross profit by 50%
    • Maintained overall matrix every month including NBA, Sps, nss bounce, care bounce, apk etc
    • Performed accounts financial duties including researching chargeback, product discrepancies, reconciliations, cash posting and responding to customer for documentation
    • Updated weekly sprint product inventory and the product accessories for the store location
    • Opened new accounts for the new customers and assisted to choose their monthly detail plans accounting to financial eligibility
    • Assisted customers with technical support, software and update product complying ongoing contract
    • Supervised the employees doing any transaction
    • Corresponded with Sprint national sales support team, customer service and corporate to communicate any issue for the customers
    • Analyzed escalations processes in customer accounts, identifying items to net, items to follow-up with customer and items requiring potential write-off for customer and issued credit from the corporate
    • Maintained internal control policy and documentation and provide audit supports to external auditors during annual audit of overall sales department
    • Based on the competitor's ongoing offer suggested and managed the approval of certain changes on the sales floor in terms of increasing sales
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Completed point of sale opening and closing procedures.
    • Rotated merchandise and displays to feature new products and promotions.
    • Assisted with hiring, training and mentoring new staff members.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
    • Approved regular payroll submissions for employees.
    • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
    • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
    • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
    • Supervised guests at front counter, answering questions regarding products.
    • Developed and implemented successful staff incentive programs to motivate employees.
    • Trained new employees on proper protocols and customer service standards.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Ph.D. - Entrepreneurship

University of The Cumberlands
Williamsburg, KY
12.2024

Master in Business Administration (MBA) -

Iglobal University
Tysons Corner, VA
12.2019

Bachelor in Business Administration (BBA) -

American College of Commerce And Technology
Falls Church, VA
12.2015

Skills

  • Shift Scheduling
  • Customer Service Management
  • Revenue Generation
  • Payroll Management
  • Opening and Closing Procedures
  • Leading Staff Meetings
  • Bank Deposit Procedures
  • Order Management
  • Employee Terminations
  • Problem-Solving
  • Culture Development
  • Documentation and Reporting
  • Root Cause Analysis
  • Cash Management
  • Training and Mentoring
  • Outstanding Communication Skills
  • Team Leadership
  • Customer Service
  • Customer Relations
  • Maximizing Profitability
  • Relationship Building and Management
  • Sales Professional
  • Marketing and Promotions
  • Goals and Performance
  • Special Events
  • Sales Expertise
  • Pricing Strategies
  • Performance Reviews
  • Operations Oversight
  • Policies and Procedures
  • Supply Ordering
  • Store Merchandising
  • Hourly Shift Management
  • Team Development
  • Report Generation

References

Reginald Jones, Reginald.jones@sprint.com, Sprint account executive

Languages

Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
English
Full Professional

Timeline

Store Manager

Sprint
09.2012 - 12.2018

Ph.D. - Entrepreneurship

University of The Cumberlands

Master in Business Administration (MBA) -

Iglobal University

Bachelor in Business Administration (BBA) -

American College of Commerce And Technology

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MD Faisal Bin Ayub