Driving
Mohammad Faisal Dawoodi
Project Manager And Business Analyst
Bradenton,FL
Summary
Seeking a challenging opportunity to leverage the dual expertise as a Project Manager and Business Analyst to spearhead transformative initiatives that elevate organizational performance and drive sustainable growth. Adept at collaborating with cross-functional teams, stakeholders, and clients to ensure clear communication and alignment throughout project lifecycles. Demonstrated ability to manage multiple projects simultaneously, prioritize tasks effectively, and deliver high-quality results within deadlines. As a proactive problem-solver and exceptional communicator, bridge the gap between technical teams and business stakeholders, fostering collaboration and maximizing project value. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Project Manager/Business Analyst
Willis Towers Watson, LLC
7 2017 - Current
- Responsible for implementation & maintenance of EDI files
- Maintain project schedules by developing project plans, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
- Lead multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing client and vendor relationships
- Develop clear, accurate and timely reporting solutions for both internal and external stakeholders
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates; meet with project team regularly to review project deliverables and deadlines
- Responsible for developing requirements documentation; collaborate closely with developers to implement the requirements; provide necessary guidance to testers during QA process
- Contribute to internal employee interviewing, onboarding and training processes.
Client Service Analyst
Mercer, LLC
07.2015 - 07.2017
- Member of Client Service Team responsible for supporting Health & Welfare benefits administration for a Large Market Client through internal-facing GUI application used by Mercer and an external-facing website used by the client and their employees
- Developed functional requirements and specifications to support client customization or system changes
- Tested setup configuration changes to the client's Health Benefits website and the Internal GUI application
- Designed comprehensive test plans that translated client requirements into specific user test cases, test conditions, and expected results
- Prepared End-user Documentation for business users and ensured proper training when releasing new functionality and enhancements made to existing system
- Managed administrative and case management issues, daily data processing activities
- Resolved participant issues escalated by the Participant Service Team to the Client Service Team
- Loaded, reviewed, and processed errors for the weekly HRIS file from the client
- Reviewed weekly payroll and insurance vendor files before external transmission
- Generated ad hoc reports and performed data analysis internally for Mercer and externally for the client.
Setup Configuration (QA) Analyst
Aon Corporation
12.2012 - 07.2015
- Member of Technology Team responsible for supporting Health & Welfare benefits administration for a Large Market Client through internal-facing GUI application used by Aon and an external-facing website used by Client and their employees
- Core responsibilities included Systems Analysis, Setup Configuration, Test Planning, Test Execution, and Defect Resolution of Aon Hewitt's proprietary TBA (Total Benefits Administration) System, which is used to administer Health & Welfare Benefits for employees of its clients
- Analyzed existing system setup (such as date and selection logic) and either design new setup or identify updates needed to current logic to fulfill new Client requirements and requests
- Created analysis and design documentation used to plan and carry out configuration changes required to TBA, which affect both appearance and functionality of the internal GUI applications and external website
- Resolved TBA System defects from start to finish, including root-cause analysis, defect impact analysis, and production data clean up
- Tested setup configuration changes to the client's Health Benefits website and the Internal GUI application
- Implemented test strategy preparation, test plan development, test case creation, test execution and defect tracking
- Designed comprehensive test plans that translate client requirements into specific user test cases, test conditions, and expected results for various TBA channels such as GUI, web, and batch processing
- Used Traceability Matrix to ensure comprehensive test coverage of requirements and identification of all test conditions and test data needs
- Executed tests in all TBA test environments including Unit Testing, Integration Testing, Client Acceptance Testing, and Regression Testing
- Automated manual regression test plans via Echo, a proprietary tool used to record GUI test scenarios and expected results for later playback
- Led deployment calls during the end of every iteration with the aim to ensure an error free migration to the production database
- Coached new hires on test planning approach, setting up test data, and documenting results.
Deductions Analyst
IAB Solutions, LLC
12.2011 - 12.2012
- Member of Accounts Receivable Team responsible for researching issues resulting in deductions for a large manufacturing client
- Resolved deductions by conducting research, tracking, collection, and crediting in accordance with established policy
- Managed a high volume of customer receivable deductions through resolution, with core focus on Shortage and Return deductions
- Worked on streamlining the deduction process for client's accounts, which included major retailers to ensure early recovery of large sums of cash tied up in unauthorized deductions for the client
- Analyzed customer contracts, agreements, and project calculations to prove and collect unauthorized deductions
- Used SAP extensively for all deduction related research, including extracting information to build various reports for management
- Used Microsoft Excel effectively to combine and manipulate raw data obtained from various sources including SAP, and converted the data into meaningful reports such as trend analysis reports for management (extensive use of conditional/logical formulas, v/h-lookups, pivot tables).
Education
Bachelor of Business Administration - Accounting, Finance
Western Michigan University
Skills
Project Planning & Execution
Interests
Swimming
Cooking
Basketball and football
Timeline
Client Service Analyst
Mercer, LLC
07.2015 - 07.2017
Setup Configuration (QA) Analyst
Aon Corporation
12.2012 - 07.2015
Deductions Analyst
IAB Solutions, LLC
12.2011 - 12.2012
Project Manager/Business Analyst
Willis Towers Watson, LLC
7 2017 - Current
Bachelor of Business Administration - Accounting, Finance
Western Michigan University
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