Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Faissa Charles

Margate,FL

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

9
9
years of professional experience

Work History

Adminstrive Assistant

Kmj Lawn and landscape
03.2024 - Current
  • Assisted in the preparation of reports, presentations, and correspondence.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Entered data into databases accurately and efficiently.
  • Analyzed financial data using software programs such as QuickBooks or Excel.
  • Created new hire orientation packages and onboarding materials.
  • Managed the onboarding process for new talent hires.
  • Utilized various software programs such as Microsoft Word, Excel, and Outlook for daily tasks related to processing loans.

  • Processed payroll information using specialized software programs.
  • Managed day-to-day communications with multiple vendors simultaneously.

Receptionist /Billing Coordinator

Interventional Pain &Wellness Center
02.2022 - 03.2024
  • Answered phones promptly and directed calls appropriately.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Greeted and checked in patients, updating patient information in computer system.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
  • Assisted with registration of new patients into the EMR system.

Warehouse Worker

ShipMonk
05.2023 - 12.2023
  • Followed established guidelines for picking orders accurately.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Operated scanners, computers, and other equipment to track orders.
  • Inspected incoming shipments for damage or discrepancies.
  • Maintained accurate inventory records using computerized tracking systems.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used scanners to track parcel information, condition or receipt.

Receptionist

South Florida Nephrology and Associates
08.2021 - 02.2022
  • Check Patients In and out
  • Confirm appointments
  • Collect Co-pays from patients
  • Use EMR system Athena for verification of Insurance
  • Check referrals for up and coming patients
  • Call pharmacy for authorization of medications
  • Answer phones
  • Schedule appointments
  • Assist providers and co-workers as needed
  • Ensure waiting area is clean and presentable at all times
  • Greet patients, vendors, and all visitors
  • Collect co-payments
  • Manage deductibles and assessment collections.

Legal assistant

Unger and Kowitt
12.2020 - 08.2021
  • Answered Phone calls
  • Filled documents
  • Organized court documents associated with proper county
  • Bilingual translator for Haitian clients
  • Handled traffic infraction cases.

Waitress

Commercial Point Café
04.2019 - 11.2020
  • Answered phone calls
  • Organized supplies
  • Coordinate catering orders
  • Took orders.

Customer service agent

Iqor
09.2017 - 09.2018
  • Answered calls (inbound outbound calls)
  • Processed billing information
  • Provided technical support
  • Retention.

Customer Service Rep.

Convergys
Tamarac, Florida
07.2016 - 01.2017
  • Served as a liaison between the executive team and clients
  • Answered all incoming calls
  • Copied, faxed and maintained all confidential documents
  • Hear and resolve complaints from customers or the public
  • File and maintain records.

Shift leader

Burger King
Davie Florida
08.2015 - 07.2016
  • As a shift manager I was responsible to check inventory
  • Drop money into the brinks money system
  • Assist the manger to create schedules
  • Check to ensure that appropriate changes were made to resolve customers’ problems.

Church Secretary

Siani Seventh Day Adventist Church
07.2011
  • Scheduled appointments via phone
  • Maintained and organize file room
  • Reorganized files in alphabetical order
  • Schedule meetings for the senior and assistant pastor
  • Print out flyers for Church events.

Education

HS Diploma -

Miami Carol Senior High School
Miami, FL
05.2014

Skills

  • Bilingual in Creole and English,
  • QuickBooks proficiency
  • Proficiency with Microsoft Word
  • Proficiency with Microsoft PowerPoint
  • Proficiency with Internet Explorer
  • Dedicated
  • Committed
  • Hard-working
  • Self-starter
  • Diligent
  • Good communication skills
  • Interpersonal
  • Reliable
  • Understanding of HR policies
  • HR Support
  • Clerical Support

References

  • Michaelle Pierre, Mental Health Therapist, (305)-303-0677
  • Linda Phanord, Licensed Practical Nurse, (917)-795-5879
  • Nicole Venzuela, Paralegal, 954-3977-0866

Languages

English
Full Professional
creole
Full Professional

References

References available upon request.

Timeline

Adminstrive Assistant

Kmj Lawn and landscape
03.2024 - Current

Warehouse Worker

ShipMonk
05.2023 - 12.2023

Receptionist /Billing Coordinator

Interventional Pain &Wellness Center
02.2022 - 03.2024

Receptionist

South Florida Nephrology and Associates
08.2021 - 02.2022

Legal assistant

Unger and Kowitt
12.2020 - 08.2021

Waitress

Commercial Point Café
04.2019 - 11.2020

Customer service agent

Iqor
09.2017 - 09.2018

Customer Service Rep.

Convergys
07.2016 - 01.2017

Shift leader

Burger King
08.2015 - 07.2016

Church Secretary

Siani Seventh Day Adventist Church
07.2011

HS Diploma -

Miami Carol Senior High School

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Faissa Charles