Summary
Overview
Work History
Education
Skills
Timeline
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Faith Achacoso

'Ewa Beach,HI

Summary

Proactive Server and Sales Associate with extensive experience in customer service and hospitality management. Expertise in cash handling, resolving customer complaints, and fostering positive customer relationships. Strong skills in suggestive selling, team collaboration, and training new staff to enhance productivity. Motivated team member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Educator (Sales Associate)

Lululemon Athletica
07.2021 - 08.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Server

Korky's
06.2020 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Associate of Arts - Music

San Joaquin Delta College
Stockton, CA
12.2019

Skills

  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Menu Memorization
  • Suggestive Selling

Timeline

Educator (Sales Associate)

Lululemon Athletica
07.2021 - 08.2024

Server

Korky's
06.2020 - 06.2021

Associate of Arts - Music

San Joaquin Delta College

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Faith Achacoso