Faith Adeleke
Atlanta,GA
Summary
Accomplished Customer Service Manager at Uprene Company, adept at enhancing customer satisfaction and streamlining service processes. Leveraged problem-solving skills to resolve complex issues and implemented effective policies. Proficient in Microsoft Office Suite, I led a team to improve response times by 20%, ensuring a customer-focused approach and superior service quality.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Uprene Company
03.2018 - 07.2023
Lead customer service team: i supervised agents and made sure everyone is doing their jobs well
Improves customer experiences: i tried to find ways to make customers happier and services faster
Track performances: i check response time, customer satisfaction, and overall service quality
Solved difficult customers issue: if an issue is too complicated for a regular agent, i do step in
Creates policies: i helped create policies (rules) for how customer issues should be handled
Education
Bachelor of Arts - Theatre And Media Arts
Ambrose Alli University
Nigeria11-2015
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Customer Service Manager
Uprene Company
03.2018 - 07.2023
Bachelor of Arts - Theatre And Media Arts
Ambrose Alli University