Faith Adodo
Retail Sales Associate
KATY,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Macys Department Store
08.2022 - 01.2024
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Bloomingdale's
11.2021 - 07.2022
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Nordstrom
01.2021 - 10.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Bachelor of Science - Human Food And Nutrition
University of Houston
Houston, TX 05.2001 -
Skills
Business Development
Order Processing
Customer Needs Assessment
Inventory Control
Contract Preparation
Sales Development
Upselling
Client Account Management
Promotional support
Product Recommendations
Product Sales
Customer Service
Self-Checkout Assistance
Guest Relations
Timeline
Sales Associate
Macys Department Store
08.2022 - 01.2024
Sales Associate
Bloomingdale's
11.2021 - 07.2022
Sales Associate
Nordstrom
01.2021 - 10.2021
Bachelor of Science - Human Food And Nutrition
University of Houston
05.2001 -