Faith Agboma
New York,NY
Summary
Licensed esthetician known for exceptional communication and strong customer relationships. Expertise in facial treatments and retail sales, ready to apply skills to enhance client experiences and drive business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Esthetician
Atelier Esthetique Institute Of Esthetics Clinic
New York, New York
10.2025 - 05.2026
- Ensured cleanliness and organization of treatment rooms and equipment to enhance client experience.
- Fostered strong relationships with clients through personalized and attentive service.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Performed facial treatments, including microdermabrasion, chemical peels, and laser hair removal.
- Performed waxing services to remove unwanted body hair from face, arms, legs, bikini area.
- Facilitated consultations with clients to accurately assess and address individual skincare needs.
Customer Service Representative
United Airlines
St Louis, Missouri
05.2021 - 10.2025
- Facilitated flight bookings and itinerary changes, enhancing customer satisfaction.
- Resolved customer inquiries.
- Maintained knowledge of airline policies and procedures for accurate support.
- Educated customers on loyalty programs and available upgrades.
- Performed check-in procedures for both domestic and international flights.
- Processed refunds, exchanges, and upgrades.
- Built strong relationships with employees, promoting effective teamwork and collaboration.
Sales Associate
AT&T
Queens, New York
09.2019 - 03.2021
- Guided customers in selecting mobile devices and plans tailored to their needs, enhancing customer satisfaction.
- Supported customers in locating specific products and provided knowledgeable answers and advice, contributing to a positive shopping experience.
- Greeted customers and provided exceptional customer service.
- Managed inventory levels to ensure availability of popular products.
- Reviewed sales data to identify trends, informing adjustments to sales strategies and improving sales performance.
- Participated in training sessions to stay updated on new products and services.
Education
Licensed Esthetician - esthetics
Atelier Estetique Institue of Esthetics
New York, NY05-2026
Bachelor of Arts - Mass Communication
Babcock University
Lagos Nigeria07-2017
Skills
- Facial treatments
- Skin analysis
- LED light therapy
- Sanitization & Safety
- Waxing
- Product Knowledge
- Sales and upselling
- Customer service
- Strong organization and time management skills
- Attention to detail
- Communication and interpersonal
Certification
- licensed esthetician
Timeline
Student Esthetician
Atelier Esthetique Institute Of Esthetics Clinic
10.2025 - 05.2026
Customer Service Representative
United Airlines
05.2021 - 10.2025
Sales Associate
AT&T
09.2019 - 03.2021
Licensed Esthetician - esthetics
Atelier Estetique Institue of Esthetics
Bachelor of Arts - Mass Communication
Babcock University