Faith Agboma
St Louis,MO
Summary
Detail-oriented and results-driven Project Manager with 4 years of experience coordinating and managing projects across various industries. Strong ability to plan, execute, and optimize projects using Agile and Waterfall methodologies. Holds a Google Project Management Certification and a Bachelor’s in Mass Communication (2017), bringing excellent communication and stakeholder engagement skills to every project. Passionate about efficiency, collaboration, and delivering high-impact results within budget and timeline constraints.
Overview
4
4
years of professional experience
Work History
Project Assistant
Prime 93
10.2023 - 11.2024
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Assisted in scheduling meetings, preparing reports, and maintaining project documentation.
• Collaborated with cross-functional teams to ensure clear communication and task alignment.
• Conducted research and data analysis to support project decision-making.
• Helped streamline workflows, reducing project turnaround time by 50%.
Project Coordinator
MENU
08.2022 - 10.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Support project managers in planning and executing projects across multiple teams and departments.
• Track project progress, identify risks, and communicate updates to stakeholders.
• Assist in budget management and ensure cost-efficient project delivery.
• Led process improvement initiatives that improved project efficiency
Customer Service Representative
United Airlines
01.2021 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Google Project Management Certification - Project Management
Google
Google Project Management Certification01-2023
Bachelor of Arts - Mass Communication
Babcock University
06.2017
High School Diploma -
Command Secondary School
06.2013
Skills
- Team support
- Data entry
- Project coordination
Agile & Waterfall Methodologies
Risk Assessment & Mitigation
Budget & Cost Management
Stakeholder Communication
Process Improvement
Team Collaboration & Leadership
Microsoft Project, JIRA, Asana, Trello
- Administrative support
- Remote team management
- Problem solving skills
- Customer relationship management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Project Assistant
Prime 93
10.2023 - 11.2024
Project Coordinator
MENU
08.2022 - 10.2023
Customer Service Representative
United Airlines
01.2021 - 03.2022
Bachelor of Arts - Mass Communication
Babcock University
High School Diploma -
Command Secondary School
Google Project Management Certification - Project Management
Google
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