Faith Allison
Tacoma
Summary
Detail-oriented IT Support Specialist with hands-on experience in troubleshooting hardware, software, and network issues. Skilled in desktop support, imaging, and asset management. Adept at resolving technical issues efficiently, improving user productivity, and providing excellent customer service. Currently pursuing a B.S. in Computer Science. Seeking a role in IT support with opportunities for growth and technical skill development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Analyst
Ashley Furniture Industries
09.2024 - Current
- Enhanced system performance by troubleshooting and resolving technical issues for endusers.
- Install, configure, and repair PCs, scanners, and Zebra printers to support business operations
- Utilize ServiceNow to log and track incidents, ensuring efficient ticket resolution.
- Provide remote and on-site IT support, handling and resolving various technical issues
IT Technician
Dell / RMS
03.2024 - 08.2024
- Imaged and deployed 50+ laptops and desktops per month for new/existing employees, ensuring smooth transitions.
- Conducted data migrations, preserving user settings and files to minimize disruptions
- Assisted with PC setups, peripheral installations, and basic network troubleshooting.
- Managed IT asset tracking and documentation to maintain accurate inventory records.
Consultation Agent
Geek Squad
05.2023 - 03.2024
- Diagnosed and repaired PC/Mac issues within 20-minute resolution targets to maintain efficiency
- Provided software installations, virus removal, and hardware upgrades for customers
- Educated customers on best practices for data security and PC maintenance
- Delivered technical support with a strong focus on customer satisfaction and problem resolution
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT03-2027
Associate of Applied Science - Network Operations & System Security
Clover Park Technical College
Lakewood, WA03-2024
Skills
Operating Systems: Windows 10/11, macOS, iOS
Hardware Support: Laptops, desktops, peripherals, Zebra printers
Software & Tools: ServiceNow, Basic Active Directory, Basic SCCM, Microsoft 365
Networking: TCP/IP, VPN, basic troubleshooting
Remote Support: Teams, Quick Assist, RDP
IT Asset Management: PC imaging, deployment, hardware lifecycle management
Security & Compliance: MFA setup, security patching
Soft Skills: Customer service, troubleshooting, documentation, teamwork, end user support
Certification
- CompTIA A+ - Computing Technology Industry Association ( Jan 2024 - Jan 2027 )
Timeline
Desktop Support Analyst
Ashley Furniture Industries
09.2024 - Current
IT Technician
Dell / RMS
03.2024 - 08.2024
Consultation Agent
Geek Squad
05.2023 - 03.2024
Bachelor of Science - Computer Science
Western Governors University
Associate of Applied Science - Network Operations & System Security
Clover Park Technical College
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