Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Faith Alliss

OKLAHOMA CITY,Oklahoma

Summary

Dynamic Project Manager with a proven track record at Revenue Management Services, excelling in cross-departmental leadership and curriculum design. Skilled in Microsoft Office and fostering team accountability, I enhanced project visibility and improved compliance training, driving a culture of continuous improvement and achieving significant operational efficiencies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager

Revenue Management Services
03.2022 - 04.2025
  • Played a key role in organizing and supporting celebratory events and team recognition programs to enhance team morale.
  • Organized and led training sessions to improve team readiness and compliance, contributing to a culture of continuous improvement
  • Coordinated cross-department efforts to support large-scale initiatives, ensuring smooth execution and alignment with organizational goals
  • Created and presented weekly reports to senior management for project visibility and strategic alignment
  • Served as the main point of contact for deployment and testing activities, facilitating communication between departments and stakeholders

Team Lead

TTEC
04.2020 - 03.2022
  • Supervised a team of 36 employees in a remote call center environment
  • Ensured compliance with policies, service level agreements (SLAs), and client expectations
  • Performed regular data analysis and provided coaching to improve agent performance
  • Set SMART goals and implemented process efficiencies, raising KPI scores from 90% to 97%
  • Fostered a culture of accountability and development through one-on-one support and structured feedback
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Business Analyst

Amshot
01.2016 - 03.2020
  • Facilitated requirements gathering and created user stories to guide development
  • Managed agile projects through iteration planning, Kanban boards, and daily standups
  • Conducted QA testing and managed user acceptance testing (UAT)
  • Authored and maintained SOPs to streamline onboarding and training for new hires

Education

Leadership

Oklahoma State University
Stillwater, OK
12-2004

Skills

  • Curriculum design
  • Leadership in cross-departmental projects
  • Standard operating procedure documentation
  • Skilled in using Microsoft Office tools
  • Jira, Confluence, Visio, Kanban

Certification

  • Introduction to Technical Support, IBM - 2025
  • Introduction to Project Management, IBM - 2024

Timeline

Project Manager

Revenue Management Services
03.2022 - 04.2025

Team Lead

TTEC
04.2020 - 03.2022

Business Analyst

Amshot
01.2016 - 03.2020

Leadership

Oklahoma State University

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