Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Faith Allums

Las Vegas,NV

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience

Work History

Corporate Financial Aid Counselor

Arizona College of Nursing
Las Vegas, NV
08.2022 - Current
  • Maintained accurate records in accordance with federal, state and institutional regulations pertaining to student financial aid.
  • Developed presentations or informational materials outlining different aspects of the college's financial aid program.
  • Interpreted complex government regulations regarding Title IV funding requirements.
  • Assessed financial aid eligibility and prepared award packages for students.
  • Monitored student accounts to ensure timely disbursement of funds.
  • Resolved discrepancies between student accounts and loan guarantor agencies as needed.
  • Analyzed data from multiple sources including FAFSA, SARs, tax returns and other relevant documents.

Food Runner

Luna Lounge
Las Vegas, NV
12.2022 - 11.2023
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
  • Assisted servers in setting up tables for guests.
  • Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Collaborated with management team on ways to improve service levels within the restaurant.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Provided assistance with clearing plates from tables after meals were completed.

Support Specialist

Favor
Austin
05.2020 - 06.2022
  • Assisting customers with order inquiries, Applying credits/refunds to customer accounts for incorrect orders and orders not received, Troubleshooting customer and Runner accounts, Assist Runners with live orders
  • Documented customer inquiries and resolutions in a ticketing system.
  • Analyzed computer issues, identified root causes, and implemented solutions.
  • Collaborated with internal teams to resolve escalated customer queries quickly.
  • Provided technical support to customers via phone and email.

Cocktail/Bottle Server

Loyalty Lounge
San Antonio, TX
07.2020 - 10.2021
  • Taking food and beverage orders, VIP bottle service, Maintain cleanliness of the lounge and bar, Assist bartenders during busy hours, Promote for VIP tables
  • Accurately recorded orders and collected payment from customers for food, beverage or merchandise purchases.
  • Ensured compliance with local liquor laws regarding serving alcoholic beverages responsibly.
  • Processed credit card transactions using POS system accurately entering sales into register system.
  • Restocked bar supplies such as ice, garnishes, napkins, straws during shift changes.
  • Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.

Financial Aid Administrator

Northwest Career College
Las Vegas, NV
07.2017 - 05.2020
  • Helping students apply for financial aid, Scheduling financial aid appointments with the assigned officer, Letting students know of their repayment options after graduating
  • Generated reports using computerized systems that tracked progress towards meeting enrollment goals.
  • Assessed student need based on established criteria to award various types of financial aid packages.
  • Participated in meetings with faculty, staff, students regarding changes in policies, procedures related to Financial Aid Administration.

Customer Service Representative

Sykes
Las Vegas, NV
09.2016 - 02.2017
  • Resolving any issue a customer may have had with their AT&T or DIRECTV account, Upselling products to customers on deals and promotions
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Sales Agent

Diamond Resorts International
Las Vegas, NV
02.2016 - 09.2016
  • Selling vacation packages over the phone to family in need of an exciting vacation, Strongly closing a deal with a satisfied customer in the end result
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Assisted large number of customers per day in finding or selecting items.
  • Continuously met sales goals via strategic prospecting.

Lead Sales Associate

Tommy Hilfiger
Las Vegas, NV
09.2015 - 03.2016
  • Leading the women's department in assisting customers and meeting sales goals
  • Assisted with the training of new sales associates.
  • Developed strategies to increase sales and promote new products.
  • Organized store displays for maximum visibility of products.
  • Monitored stock levels, identified discrepancies, and reported them to management.
  • Performed cashier duties when needed during peak times or shortages in personnel.

Education

High School Graduate -

Sierra Vista High School
Las Vegas, NV
06.2015

Associate of Science - Data Processing

Southern New Hampshire University
Manchester, NH

Skills

  • Verbal and written communication skills
  • Problem solving abilities
  • Exceptional customer service
  • Time management
  • Persistence
  • Attentiveness
  • Teamwork
  • Needs Assessment

Personal Information

Title: Financial Aid Administrator

References

  • Stephanie Romero, Northwest Career College Financial Aid Officer, (702) 218-5442, stephanie.romero@northwestcareercollege.edu
  • Annette Tardy, McCarren Airport TSA Agent, (702) 717-1939, onlybelieve360@gmail.com
  • Armani Durrissaeu, Air BNB Customer Service Representative, (702) 524-9532, armani.durrissaeu@yahoo.com

Timeline

Food Runner

Luna Lounge
12.2022 - 11.2023

Corporate Financial Aid Counselor

Arizona College of Nursing
08.2022 - Current

Cocktail/Bottle Server

Loyalty Lounge
07.2020 - 10.2021

Support Specialist

Favor
05.2020 - 06.2022

Financial Aid Administrator

Northwest Career College
07.2017 - 05.2020

Customer Service Representative

Sykes
09.2016 - 02.2017

Sales Agent

Diamond Resorts International
02.2016 - 09.2016

Lead Sales Associate

Tommy Hilfiger
09.2015 - 03.2016

High School Graduate -

Sierra Vista High School

Associate of Science - Data Processing

Southern New Hampshire University

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Faith Allums