Faith Anderson
Washington,DC
Summary
Dedicated and organized administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and a productive professional.
Overview
19
19
years of professional experience
Work History
Administrative Assistant (Contractor)
Commission on the Arts & Humanities (Vtech Solutions)
05.2022 - Current
- Monitor's grant recipients' compliance with Federal and District regulations
- Supports grant manager with administrative tasks related to compliance and generation of grant documents
- Assists in the collection of data for agency grantees and the processing of paperwork necessary to execute grant agreements
- Maintains effective communication with staff members, cultural institution representatives and the general public at-large in matters related to grant administration assignments
- Assists in the coordination of grant proposal intake and peer review process for selection of grant applicant and panelists
- Solicits, reviews and approves interim and final reports for individual, project-based and general operating support grants
- Provides technical assistance and outreach to the general public, as requested
- Assists in the management and analysis of data by compiling and presenting data secured from Jungle Lasers grants application database
- Coordinate with agency program managers to ascertain funding goals and ensure compliance with existing grants
- Managed time efficiently in order to complete all tasks within deadlines.
- Executed record filing system to improve document organization and management.
Leasing Consultant
Community Management Solutions (Castle Management)
11.2018 - 01.2022
- Greeted clients, showed apartments, and provided instruction and guidance during application process.
- Coordinated and maintained affordable housing waitlist.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted with rent collection efforts, tracked resident payments and mailed notices to delinquent residents.
- Coordinated resident transfers and maintained resident records in the Real Page One Site database.
- Conducted initial interview, screening of prospects and prepared paperwork and supplemental documents for move-ins in a timely manner and in accordance with the properties housing regulation policies.
- Fostered a positive, active and collaborative relationship with residents, communities and associated agencies.
- Enforced and adhered to company policies, rules and regulations.
- Worked patiently, professionally and cooperatively with residents and staff to provide high quality customer service
- Preserved and respected resident and applicant confidentiality
- Corresponded with prospective residents, establishing a good rapport, setting up appointments, touring the property and communicated marketing information on apartments
- Cultivated and maintained strong, loyal relationships with residents, offering a first-class resident experience and helping to foster a genuine sense of community
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Performed administrative tasks such as lease generation, resident file preparation and maintenance and resident correspondence and performed special projects assigned by property manager.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Administrative Assistant (Contractor)
Department of Behavioral Health/Assessment and Referral Center (VTech Solutions)
12.2017 - 11.2018
- Organized, cataloged, filed, and purged records as needed also safeguarded medical records.
- Provided administrative support to the entire assessment team.
- Assisted in the maintenance of medical charts and electronic medical records.
- Demonstrated knowledge of HIPPA Privacy and Security Regulations by appropriately handling patient information.
- Maintained strict patient confidentiality.
- Prepared daily statistical reports.
- Maintained adherence to release of information protocols and confidentiality guidelines.
- Eliminated enormous backlog of patient records within first month of employment.
Administrative Assistant (Contractor)
The Department of Health (ROSS Professional Services)
06.2013 - 02.2016
- Performed general office duties such as ordering supplies, logging all incoming correspondence and reviewed all letters of support for grammatical accuracy, also maintained records management systems.
- Executed daily operations of receiving and reviewing all sub grant folders for necessary documentation to ensure proper execution of sub grant awards and to prevent negative audit findings.
- Filed and retrieved sub grantee documents, records and reports.
- Was instrumental in writing Standard Operating Procedures (SOP's) for submission of Letters of Support and Donation's to the Department of Health (DOH).
- Successfully handled submission of monthly reports of sub-awards issued by the Department of Health from federal funds that fell under the Federal Funding Accountability Act (FFATA) into the Federal Sub-award Reporting System (FSRS).
- Prepared responses to correspondence containing routine inquiries.
- Restructured and improved the process of receiving, reviewing, routing and approval of administrations sub-awards to ensure on time start up for each new fiscal year.
- Responsible for the timely upload of all Grant submission receipts and final grants.gov applications into the DOH Office of the Director Administrative Dashboard.
- Responded to written and telephone requests for executed Notice of Grant Awards, Grant Agreements, Notice of Grant Award Certification forms and or prior fiscal year documentation containing the original signatures of upper management.
- Conducted research, analyzed and compiled data to produce special reports for consideration and presentation by the Chief of Grants Management to Executives, committees and the Director of (DOH).
- Prepared agendas and made arrangements for committee, board and other meetings.
- Conducted Excluded Parties List System (EPLS) searches of potential or current grantees in the U.S.
- System for Award Management (SAMS).
Operations Analyst
The Department of Mental Health at Saint Elizabeths Hospital
10.2010 - 10.2012
- Was instrumental in monitoring the Department of Mental Health (DMH) and Hospital departments on use of overtime and unscheduled absences, to prevent misuse and abuse of leave.
- Assessed operational performance to identify areas for improvement.
- Identified the correlation between absences and overtime usage.
- Provided monthly analysis by unit and a quarterly analysis on the Nursing Department as a whole to include reports to identify individuals for leave counseling and or leave restriction.
- Created custom reports for management and the Executive Office of the Mayor defining problems, and front burner issues, evaluations, and possible solutions.
- Successfully handled the database of all contracts hospital-wide and reviewed for expiration dates, deficits or surplus and fiscal information.
- Worked closely with Contracting Officer's Technical Representative (COTR's) to determine if they were on track with burn rate, I oversaw the administrative and clerical functions of all Nursing department contracts, tracked hours and dollar cost and provided monthly updates
- Structured and maintained a calendar detailing the movement of nursing staff and transportation employees who performed driving duties.
- Tracked overtime and impact on the units and provided a weekly update for the Administrative Manager's review.
- I was responsible for performing audits of employee time-keeping entries, sign-in sheets, PeopleSoft entries and overtime forms.
- Was instrumental in gathering monthly data on all hospital purchase orders, including expenditures, deposits and balances and also monitoring the Procurement Automated Support System (PASS) for new requisitions and established regular communication with COTR's and administrative staff.
- On an ongoing basis throughout the fiscal year I analyzed the financial activities and budget needs of the hospital departments and saw that they were met and provided input into budget planning and preparation processes.
- Attended meetings in order to record minutes; compiled, transcribed and distributed to staff.
Program Support Specialist
The District of Columbia Office of Partnerships and Grant Services
06.2004 - 10.2010
- Greeted visitors and determined whether they should be given access to specific individuals
- Managed and maintained Executives' schedules
- Researched and analyzed Federal, District, Foundation and Private funding opportunities for D.C Government agencies and over 5,000 Nonprofit and Faith-based organizations; composed, proofread and disseminated weekly newsletter the Funding Alert
- Conducted trainings to inform District-wide agency officials and staff of the District's private donation policies, procedures and compliance.
- Oversaw the development of a new donation's management system database that allowed agencies to track the status of their applications and generate internal reports.
- Oversaw the day to day purchasing for the agency with a purchasing budget of $80,000. Negotiated with vendors to get the best value of goods and or services while adhering to the rules, regulations and mandates of the District of Columbia's Purchase Card Program.
- Created and maintained requisitions and purchase orders, also received invoices against purchase orders in the Procurement Automated Support system (PASS) and reconciled purchases and statements monthly via Payment net.
- Was instrumental in assisting with the management and authorization of all in-kind and financial donations made to District Government agencies totaling over $47 million
- Prepared necessary documentation and retrieved attributes for the deposit of all financial donations to the D.C Treasury.
- Prepared and disseminated quarterly and annual reports on the District's use of private donations and private donations received for audit and or public inspection, also input data and maintained donations database for preparation and distribution of quarterly thank you letters to each donor who made an in-kind or financial donation to the District of Columbia.
- Performed data entry for the District's state Single Point of Contact (SPOC), drafted, edited, copied, distributed and filed compliance letters and maintained SPOC hard copy files.
- Provided logistical and administrative support for conferences and registered constituents for trainings and workshops.
Education
Administrative Procedure Certificate -
USDA Graduate School
Washington, DCGrants Management Certificate -
District of Columbia and Maryland Grant Office
Washington, DCPurchase Card Program Certificate -
Office of Contracting and Procurement
Washington, DCPASS and SOAR Training -
Office of the Chief Financial Officer
Washington, DCContracting Officer's Technical Representative Certificate -
Office of Contracting and Procurement
Washington, DCDynamic Site Framework Training -
Office of the Chief Technology Officer
Washington, DCBusiness Writing & Grammar Certificate -
Skill Path Seminars
Washington, DCAdjusted Customer Service Training -
Department of Employment Services
Washington, DCGED -
Penn Adult Educational Center
Washington, DC01.1995
Skills
- Spreadsheet Management
- Expense Validation
- Invoicing and Billing
- Multi-Line Telephone Systems
- Scheduling
- Data Management
- Data Entry
- Database Management
- Invoice Processing
- Research
- Negotiation
- Office Administration
Systems & Computer Programs
Grants Solutions, System for Award Management (SAMS), Grants.gov, Clean Hands, PASS, QuickBase, Microsoft Word, Excel, Access, PowerPoint, Explorer, Outlook, Internet, Salesforce, SharePoint, Adobe, OneSite and EIV
Timeline
Administrative Assistant (Contractor)
Commission on the Arts & Humanities (Vtech Solutions)
05.2022 - Current
Leasing Consultant
Community Management Solutions (Castle Management)
11.2018 - 01.2022
Administrative Assistant (Contractor)
Department of Behavioral Health/Assessment and Referral Center (VTech Solutions)
12.2017 - 11.2018
Administrative Assistant (Contractor)
The Department of Health (ROSS Professional Services)
06.2013 - 02.2016
Operations Analyst
The Department of Mental Health at Saint Elizabeths Hospital
10.2010 - 10.2012
Program Support Specialist
The District of Columbia Office of Partnerships and Grant Services
06.2004 - 10.2010
Administrative Procedure Certificate -
USDA Graduate School
Grants Management Certificate -
District of Columbia and Maryland Grant Office
Purchase Card Program Certificate -
Office of Contracting and Procurement
PASS and SOAR Training -
Office of the Chief Financial Officer
Contracting Officer's Technical Representative Certificate -
Office of Contracting and Procurement
Dynamic Site Framework Training -
Office of the Chief Technology Officer
Business Writing & Grammar Certificate -
Skill Path Seminars
Adjusted Customer Service Training -
Department of Employment Services
GED -
Penn Adult Educational Center
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