Faith Apollonio
Kennesaw,GA
Summary
Proactive Team Member and Content & Social Media Manager with extensive experience in retail management and customer service. Promoted rapidly through roles due to strong product knowledge and effective communication. Skilled in inventory management, loss prevention, and enhancing customer experience through expert guidance in metaphysical, home fragrance, and retail products. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals!
Overview
5
5
years of professional experience
Work History
Team Member/Content & Social Media Manager
Star Stuff
11.2022 - Current
- Remained current on relevant research, trends, and advancements in the field of spiritual direction, ensuring delivery of informed and effective guidance.
- Built relationships with customers to encourage repeat business.
- Managed multiple social media platforms, ensuring a consistent business voice and message.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
Store Manager
Stoneage Natural
12.2021 - 11.2022
- Promoted to shift leader within five months of hire, eventually advancing to store manager in August.
- Exhibited strong product knowledge in areas of crystals, tarot, and other metaphysical items.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed inventory effectively, balancing stock levels with anticipated demand patterns for optimal resource utilization.
Assistant Manager
Yankee Candle
09.2019 - 02.2021
- Hired as seasonal associate; promoted to assistant manager within 3 months.
- Kept store fully stocked and maintained consistent and efficient communication with regional and district managers.
- Conducted thorough training sessions for associates and managers, covering effective upselling techniques.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
Education
Bachelor of Science - Sociology
Kennesaw State University
Kennesaw07.2024
Associate of Science - Psychology
Georgia Highlands College
Rome, GA12.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Product Knowledge
- Complaint resolution
- Sales expertise
Timeline
Team Member/Content & Social Media Manager
Star Stuff
11.2022 - Current
Store Manager
Stoneage Natural
12.2021 - 11.2022
Assistant Manager
Yankee Candle
09.2019 - 02.2021
Bachelor of Science - Sociology
Kennesaw State University
Associate of Science - Psychology
Georgia Highlands College
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