Faith Arteaga
Indianapolis,IN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Branch Manager
Elwood Staffing
12.2021 - Current
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Implemented service improvements to enhance sales cycle.
- Partnered with vendors and suppliers to effectively manage and budget.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Universal Banker
PNC BANK
05.2019 - 12.2021
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Wrote and distributed customer correspondence.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Teller Lead
Citizens Bank
07.2018 - 04.2019
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Assisted customers with banking needs and inquiries.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Customer Service Representative Supervisor
Geico
08.2014 - 07.2018
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Lead
Subway
03.2011 - 08.2014
- Created and managed project plans, timelines and budgets.
- Facilitated and logged store opening, closing, and shift changes.
- Managed staffing levels to provide optimal support for cash register operations.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Education
High School Diploma - General Studies
Thomas Carr Howe High School
Indianapolis, IN06.2013
Skills
- Administration and Reporting
- Project Planning
- Budget Management
- Lead Generation
- Employee Development
- Schedule Management
- Employee Coaching and Mentoring
- KPI Tracking
- Customer Retention
- Recruitment
- Client Relationship Management
- Database Skills
- Client Engagement
Timeline
Branch Manager
Elwood Staffing
12.2021 - Current
Universal Banker
PNC BANK
05.2019 - 12.2021
Teller Lead
Citizens Bank
07.2018 - 04.2019
Customer Service Representative Supervisor
Geico
08.2014 - 07.2018
Team Lead
Subway
03.2011 - 08.2014
High School Diploma - General Studies
Thomas Carr Howe High School
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