Faith Baker
Sutton,WV
Summary
Dynamic professional with extensive experience in customer service and front desk operations at Elk Valley Veterinary Hospital. Proven ability to manage appointment scheduling and cash handling efficiently. Recognized for strong client relations and self-motivation, ensuring a welcoming environment while maintaining high standards of facility maintenance and animal care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Elk Valley Veterinary Hospital
Elkview, WV
12.2024 - Current
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments
- Assist technicians and others with restrains animals during treatment
Team Lead
Pilot Flying J Travel Center
Sutton, WV
08.2023 - 12.2025
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Braxton County High School
Sutton05-2021
Skills
- Customer service
- Appointment scheduling
- Cash handling
- Time management
- Facility maintenance
- Client relations
- Front desk operations
- Animal handling
- Kennel disinfection
- Animal care
- Pet handling
- Multitasking capacity
- Animal restraint techniques
- Honest and dependable
- Self motivation
Affiliations
- being outdoors
- spending quality time with friends and family
- researching about animals and their health
Certification
- drivers license
Timeline
Receptionist
Elk Valley Veterinary Hospital
12.2024 - Current
Team Lead
Pilot Flying J Travel Center
08.2023 - 12.2025
High School Diploma -
Braxton County High School
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