Faith Baker

• Supported budget preparation and variance analysis to enhance departmental financial planning.
• Managed financial operations, month-end reporting, financial schedules and reconciliations.
• Conducted monthly and year-end close processes, enhancing financial reporting timeliness.
• Performed month-end close activities such as accruals, amortization, allocations.
• Reconciled general ledger accounts to ensure data integrity.
• Assessed accuracy, completeness, and integrity of corporate financial records.
• Managed fixed assets register, tracking additions, disposals, transfers, and calculating depreciation to ensure accurate asset reporting.

Expanded responsibilities by taking on new roles after initial hiring.

Contracts Manager: Added August 2024 - Current

Facility Compliance Manager: Added April 2025 - Current

• Processed invoices, payments, and statements in a timely manner.
• Maintained general ledger entries, ensuring transactions adhered to accounting standards.
• Handled day-to-day accounting processes, ensuring accurate financial reporting.
• Recorded deposits, reconciled monthly bank accounts, and tracked expenses to maintain financial integrity.
• Collaborated with team members to streamline accounting procedures, improving workflow efficiency.

• Managed daily store operations and ensured adherence to company policies.
• Trained and mentored staff on customer service best practices and product knowledge.
• Oversaw inventory management, including stock replenishment and loss prevention strategies.
• Implemented sales strategies to enhance customer engagement and drive store performance.
• Coordinated team schedules to maintain optimal staffing levels during peak hours.
• Resolved customer complaints promptly, ensuring a positive shopping experience for all patrons.

• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Established performance and service goals and held associates accountable for individual performance.
• Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.

• Supervised guests at front counter, answering questions regarding products.
• Rotated merchandise and displays to feature new products and promotions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.