Management professional with strong track record in driving organizational success. Skilled in strategic planning, process optimization, and resource management. Known for fostering team collaboration and delivering results in dynamic environments. Highly adaptable, reliable, and focused on achieving operational excellence.
Overview
29
29
years of professional experience
Work History
Rate Management Specialist
Frost Brown Todd, LLP
01.2017 - Current
Company Overview: A full-service law firm with more than 575 attorneys operating in 16 offices across eight states and Washington, D.C. Dedicated to providing technical, industry and legal knowledge to serve a diverse client base from leading multinationals to small, entrepreneurial companies.
Assist attorneys, business professionals and clients with rate inquiries.
Ensure client rates are updated annually or according to outside counsel guidelines.
Review outside counsel guidelines & new engagement letters for special rate and cost exceptions.
Audit client rates to ensure they are current.
Prepare rate modification requests for clients.
Seek out and implement business process changes to allow for simpler rate management at the Firm.
Collaborate with Pricing, Client Accounting, attorneys, legal practice assistants, and clients to drive annual rate adjustments to have rates established and set up proactively.
Mandi McKay, Director of Client Accounting
Regina Fountain-Chavis, Client Accounting Manager
2021 – Present
Billing Lead
Frost Brown Todd, LLP
01.2018 - 01.2021
Worked with attorneys, legal practice assistants, and third-party administrators to establish appropriate billing rates, titles, timekeepers, task codes, budgets, etc. and setup in client chosen software and FBTS time and billing system.
Worked directly with eBilling Hub, Aderant, TPAs and clients to adhere to client billing guidelines.
Ensured all client guidelines and internet protocols are in compliance with firm policy, as well as circulated to all parties involved.
Developed, implemented and maintained processes and procedures to ensure timely setup of clients in the electronic billing process.
Assisted assigned attorneys and/or first-in, first-out workflow with billing process, from proforma to time and expense transfers, narrative edits and through bill creation.
Mandi McKay, Billing Manager
Billing Assistant
Frost Brown Todd, LLP
01.2017 - 01.2018
Prepared and distributed prebills monthly while ensuring accurate prebills are received and returned in a timely manner; assisted with time and expense transfers and narrative edits; edited hours and dollars; split/added time entries; and wrote off time and disbursements.
Provided attorneys with information, including preparation of bill/payment histories; locating and mailing bill copies; and providing explanation or backup copies for expense charges.
Created and revised basic spreadsheet reports.
Ensured data was accurately provided as needed for successful electronic billing submission.
Resolved client-billing problems and rescuing accounts receivable delinquency, applying good customer service in a timely manner.
Sandy Barry, Billing Manager
Media Disbursement Supervisor
Interpublic Group of Companies/McCann Erickson
01.2011 - 01.2016
Company Overview: One of the four largest holding companies in the advertising industry and is ranked #358 on the Fortune 500 list. IPG is a global advertising agency network with offices in more than 130 countries.
Supervised 12 employees in the Cash Disbursement Media department.
Worked closely with internal collections, billing, accounts payable, and finance departments to provide payment to media partners in a timely manner.
Disbursed an average of $900 Million to media partners on a monthly basis.
Provided monthly disbursement reports to the finance departments for General Ledger purposes, month-end accruals and forecasting.
Collected & organized detailed disbursement information for internal and external audits.
Richard Magers, Client Accounting Director
Media Billing Supervisor
Interpublic Group of Companies/McCann Erickson
01.2006 - 01.2011
Supervised 8 employees in the Media Billing department.
Worked closely with the agency budget coordinators, clients, & billing team to ensure billing was issued in a timely manner.
Created summary billing & reports for several specialized clients based on contracted terms.
Collected & organized detailed billing information & ad hoc report for internal and external audits.
Supervised 1 employee who requested and mailed the GM summary & detailed billing.
Continued to perform the duties of the General Motors Media Billing Analyst position.
Collected and organized billing information for internal and external audits on a regular basis.
Prepared monthly accrual & deferral journal entries for the Universal McCann agency.
Rosetta Hudson, Supervisor
General Motors Media Billing Analyst
Interpublic Group of Companies/McCann Erickson
01.2002 - 01.2004
Prepared bi-monthly reports for all the budgeted advertising for GM’s billing. These reports were vital to keep track of planned and ordered advertising buys to be billed and delivered on a timely basis and without going over the budgeted/planned amount.
Analyzed on a Bi-Monthly schedule all General Motors Billing for Spot Radio & TV, Major Network, Syndication, Cable, Print, & Digital Advertising.
Produced summary billing for all General Mills Clients, Regions, and Divisions after scheduled billing was requested & compared to the specialized reports.
Provided excellent customer service to upper management, to the agency, and to the Client Regional Finance Directors.
Rosetta Hudson, Supervisor
Billing Specialist
Automatic Data Processing Inc (ADP)
01.1997 - 01.2002
Company Overview: One of the largest payroll processing providers in the world. Also provides a wide ban of outsourcing services including benefits management, pre-employment background checks, retirement plan services & workers compensation. Produces software products for time and attendance purposes.
Requested & prepared weekly billing for travel expenses, hardware, and software programs for timekeeping systems installed in the healthcare and hospitality buildings.
Performed “soft” collections on past due client billing.
Prepared and approved travel expenses submitted by the IT department to present to the client through client billing.
Eileen Duffy, Controller
Education
BSBA -
Indiana Wesleyan University
Louisville
01.2007
ASB -
Indiana Wesleyan University
Louisville
01.2004
Skills
Experienced in data management and presentation tools
Strong analytical and problem-solving skills
Efficient, dedicated, detail-oriented, and highly organized
Experience in working under pressure to successfully meet deadlines
25 years of billing, disbursing, finance, and accounting experience with Fortune 500 companies & Legal Firms
20 years of leadership & managerial experience
Accomplishments
Worked closely with the Director of Client Accounting on project to go-live on new billing system (Aderant)
Assisted in creating report for attorneys and rate management to display history of rates that were not accessible to the attorneys previously