Faith Betteridge
Philadelphia,PA
Summary
Skilled exhibitor services professional with significant experience ensuring seamless event execution. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Expertise in client relations, problem-solving, and logistics coordination. Recognized for reliability and proactive approach in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Hairstylist Manager
JMCD Salon
02.2022 - 04.2024
- Coordinated continuing education opportunities for hairstylists through workshops, seminars, trade shows, ensuring that they remained up-to-date on current trends and techniques.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Collaborated with team members to create unique hairstyles for special events such as weddings and fashion shows, showcasing the salon''s versatility and creative talent.
Exhibitor Services Representative
Pennsylvania Convention Center - a
02.2024 - Current
- Enhanced overall event experience with proactive communication and top-notch customer service skills.
- Processed invoices and payments, maintaining accuracy in financial transactions throughout events.
- Liaised with venue staff to ensure compliance with all facility rules and regulations, maintaining a safe environment for all event participants.
- Provided excellent customer service both pre-and post-event through regular correspondence via phone calls or emails.
- Assisted in the development of customized booth layouts, resulting in visually appealing exhibits that attracted visitors.
Front Desk Supervisor
Fusion Salon Avalon
05.2021 - 09.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Booked appointments to allow sufficient time for requested services.
- Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
- Answered and directed incoming calls using multi-line telephone system.
- Assessed inventory levels of salon retail products and placed inventory orders to maintain well-stocked shelves
Funeral Director's Assistant
Murphy Ruffenach Brian W. Donnelly Funeral Home
06.2018 - 02.2022
- Arranged funeral memorial video services for grieving families to meet needs and memorialized instructions.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Performed general office duties, including answering multi-line phone system, Forwarding calls, delivering messages to staff and greeting visitors.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Arts - Cosmetology
Jean Madeline Aveda Institute
Philadelphia, PA01.2022
High School Diploma -
John W. Hallahan Catholic Girls’ High School
Philadelphia, PA06.2021
Skills
- Professionalism and Ethics
- Budgeting and financial management
- Client satisfaction
- Business Development
- Operations Management
- Office Administration
- Adaptability and Flexibility
- Project Coordination
Timeline
Exhibitor Services Representative
Pennsylvania Convention Center - a
02.2024 - Current
Hairstylist Manager
JMCD Salon
02.2022 - 04.2024
Front Desk Supervisor
Fusion Salon Avalon
05.2021 - 09.2022
Funeral Director's Assistant
Murphy Ruffenach Brian W. Donnelly Funeral Home
06.2018 - 02.2022
Associate of Arts - Cosmetology
Jean Madeline Aveda Institute
High School Diploma -
John W. Hallahan Catholic Girls’ High School
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