FAITH BIRDSELL
Tremont,IL
Summary
Customer-oriented Assistant Manager possessing upbeat attitude and passion for delivering best products, services and customer service. Skillful in promoting brand through authentic engagement with customers and staff. Offering 10 years of experience contributing to retail promotions, sales and special events. Experienced Shift Manager providing coordinated team delegation and supporting advanced production. Expert collaborator nurturing employee success by developing compatible work teams to increase productivity.
Overview
14
14
years of professional experience
Work History
Team Member
Rivian
Bloomington, IL
07.2022 - Current
- Assembled components to form sub-assemblies and assemblies, using hand tools and power tools.
- Assembled and completed products according to production schedules.
- Used hand tools and power tools to complete assembly tasks effectively and efficiently.
- Stored completed items in designated areas following completion of assembly process.
- Operated machinery in accordance with safety regulations and guidelines.
- Repaired faulty components according to established procedures.
- Recorded and reported product damages and malfunctions for supervisor review.
- Communicated effectively with other team members regarding progress on tasks.
- Followed detailed instructions when assembling complex components.
- Cleaned and lubricated parts as needed during the assembly process.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Inspected parts for defects or deviations from standards.
- Performed regular maintenance on machines used in the assembly process.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Provided feedback to supervisors about ways to improve the assembly process.
- Operated precision tools and equipment to perform dimensions without error.
- Cleaned and lubricated parts, equipment, and machinery.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Assistant Manager
Hyvee
Peoria, IL
01.2020 - 06.2022
- Answered inbound calls to greet and assist customers with various needs and questions
- Validated data and resolved problems related to system-generated information
- Processed customer product orders in collaboration with third-party fulfillment vendor
- Met team and client performance metrics, goals and deadlines
- Answered incoming calls and assisted customers with questions
- Returned customer calls and responded to inquiries and complaints
- Trained and mentored employees and teams on sales and customer service techniques.
- Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation
- De-escalated customer complaints using specialized communication techniques
Team Lead
HY-VEE
Peoria, IL
03.2011 - 01.2020
- Selected, managed, coached and developed high-performing team of sales associates to meet or exceed sales targets
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Answered questions and recommended solutions to address customer complaints
- Met with sales leadership to provide detailed reporting on overall team performance
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Reported losses, employee behavioral issues, customer complaints and operational issues to upper-level management
Education
Associates - Criminal justice
Illinois central college
East Peoria, ILSkills
- Sales monitoring
- Retail operations
- Develop employee knowledge
- Sales and marketing
- Schedule oversight
- Multi-line telephone operations
- CRM software
- Order processing
- Problem resolution
- Product knowledge
- Customer service
- Hand tools proficiency
- Fastening techniques
- Adaptive learning
- Workplace safety
- Precision measurement
- Production line efficiency
- Power tools operation
- Manufacturing
- Work order comprehension
- Component installations
- Repetitive work
- Final assembly processes
- Component assembly techniques
- Quality assurance controls
- Visual inspections
- Written instructions comprehension
- Operations support
- Supply chain management
- Critical thinking
- Equipment operation
- Quality control
- Safety management
- Tool maintenance
- Problem-solving
- Assembly and production
- Equipment maintenance
- Skilled in final assembly processes
- Time management
- Visual inspection
- Equipment troubleshooting
- Team collaboration
- Machine operation
References
References available upon request.
Timeline
Team Member
Rivian
07.2022 - Current
Assistant Manager
Hyvee
01.2020 - 06.2022
Team Lead
HY-VEE
03.2011 - 01.2020
Associates - Criminal justice
Illinois central college
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