Summary
Overview
Work History
Education
Skills
References
Timeline
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Faith Boyce

Sylacauga,AL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Looking for a long term career with an strong and organized company.

Overview

6
6
years of professional experience

Work History

Order Filler

Walmart Grocery
Sylacauga, AL
09.2022 - 01.2024
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Confirmed items picked for orders by keying codes into system.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Limited damage to products and orders by using care when choosing items.
  • Organized shipments according to size, weight, destination, delivery method, and urgency of order.
  • Operated RF scanners to accurately pick orders for customers.
  • Provided excellent customer service when answering inquiries about product availability or delivery status.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Made sure customers were age appropriate for the items they ordered. By checking their government issued identification.

Receptionist

Greystone Spa
Birmingham, AL
02.2020 - 01.2024
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted and directed visitors to appropriate personnel and answered average of 300-400 calls and emails daily.

Call Center Representative

American Life Insurance
Pelham, AL
08.2017 - 02.2020
  • Excelled in exceeding daily life insurance application goals.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Contacted customers about potential service upgrades, life insurance services and account changes.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Supported sales team members to drive growth and development.
  • Performed outbound calling campaigns to promote new products or services.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Dental Assisting

Jefferson State Community College
Birmingham, AL
12-2022

Associate of Science -

Central Alabama Community College
Childersburg, AL
05-2022

Skills

  • Proficiency in [Technology]
  • Production Line Operations
  • Interdepartmental Communication
  • RF Scanning Devices
  • Boxing and Labeling
  • Mentoring and Training
  • Order Picking
  • Office Management
  • Bookkeeping
  • Clerical Support
  • Data Entry
  • Scheduling
  • File Management
  • Administrative Support
  • Office Equipment Operations
  • PC Proficient
  • Office Administration
  • Meticulous and Organized
  • Certified Microsoft Office Specialist
  • Time Management
  • Cashier
  • Remote and Work From Experience
  • Excellent Customer Service
  • Analytical
  • Email Responding
  • Multitasking and Prioritization
  • Multi-Line Telephone Skills
  • Outbound and Incoming Calls

References

References available upon request.

Timeline

Order Filler

Walmart Grocery
09.2022 - 01.2024

Receptionist

Greystone Spa
02.2020 - 01.2024

Call Center Representative

American Life Insurance
08.2017 - 02.2020

Dental Assisting

Jefferson State Community College

Associate of Science -

Central Alabama Community College

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Faith Boyce