Faith Brandt

·Maintain an office schedule that is productive and organized so that the business will have a profitable and smooth running office.
· Responsible for monthly budget, managing profit and loss, implement and ensure adherence to cash management and collections.
· Responsible for maintaining efficient staffing levels, interviewing and selecting candidates, performance reviews, talent development, and disciplinary actions.
· Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
· Provide effective leadership, coaching and mentoring in an effort to identify and implement opportunities for improvement.

• Routine supervisory functions
• Customer problem resolution
• Top sales representative continuously since completing training
• Complete end of day and point of sale reports
• Count cash at end of day and prepare daily deposits
• Ensure patient satisfaction
• Strive to limit product returns to meet store's P&L goals
• Perform initial testing of patients to for the doctor
• Maintain patient records
• Obtain insurance authorizations
• Work with multiple insurance companies to determine patient's benefits.

• Provide ongoing coaching and development to representatives
• Evaluate and document employee performance
• Conduct monthly team meetings
• Conduct month end, midyear and annual performance reviews
• Handle escalated customer complaints
• Ensure deadlines are met or exceeded
• Analyze existing processes for improvement opportunities
• Analyze and react to statistical trends and opportunities to drive performance
• Establish and maintain an 'open door' policy and open communications
• Promote a proactive approach to exceeding customer's expectations.

• Provide quality customer service with each customer interaction
• Respond to a high volume of inbound customer calls
• Research and resolve billing and service equipment issues
• Provide information on products and services
• Demonstrate commitment to customer service by following up on calls and ensuring superior results
• Quickly analyze customer concerns and needs while balancing company revenue concerns.

• Supervise, coach and train softline team members
• Organize and direct all shifts to ensure store cleanliness and guest satisfaction
• Set adjacencies and planograms to stores expectations
• Complete research weekly on out-of-stock merchandise to maintain full presentations.

• Supervise, coach and train front-end team to achieve speed and service goals
• Continuously monitor guest traffic at the front-end
• Deal with all customer issues
• Handle customer returns, online orders, and audit all defective merchandise
• Work directly with vendors, as well as setting monthly sales planners
• Handle donations for local community events
• Train and interview new and potential hires.