Faith Burnett
Columbia,MO
Summary
Approachable individual with a passion and proven track record in developing successful rapport and interactions with others to best help them, and to meet the goals of the company. Skilled in administrative tasks, communication, organization, problem-solving, multi-tasking, and providing professional service under pressure.
Overview
4
4
years of professional experience
Work History
House Parent
Safe Haven Ministries
02.2020 - 06.2024
- Produced documentation for each client’s record pertaining to observed behaviors, incidents reports, progress notes, and other relevant information.
- Administered medications according to doctor’s orders to assist in the client’s wellbeing.
- Implemented interventions and crisis management strategies according to company policies and procedures during emergencies.
- Assisted in the client’s case management according to policy and procedures.
- Displayed the ability to multi-task, utilize communication skills, and provide professional customer service under pressure.
Receptionist
K9 Designs
02.2023 - 03.2024
- Performed book keeping, scheduled appointments, managed business transactions, and completed administrative duties.
- Managed telecommunication and in-person-interactions with customers and staff to provide the best possible customer service.
- Helped train new employees regarding company policy and procedures, and customer management.
- Utilized conflict resolution and de-escalation strategies as needed, to promote healthy communication with customers and staff.
- Collaborated with employers and staff to improve customer service, services provided, and the work environment.
- Answered customers questions and concerns, offered assistance and support, and provided education regarding company’s policies and procedures, services, and equipment used.
Education
Associate of Applied Science - Physical Therapist Assistant
Arkansas Tech University
Ozark, AR05.2022
Skills
- Microsoft Office, book keeping, budgeting, scheduling,
- Communication skills - conflict resolution and de-escalation techniques, and phone etiquette
- Experience in management and leadership
- Emotional Intelligence
- Problem Solving
- Adaptability
Timeline
Receptionist
K9 Designs
02.2023 - 03.2024
House Parent
Safe Haven Ministries
02.2020 - 06.2024
Associate of Applied Science - Physical Therapist Assistant
Arkansas Tech University
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