Faith Cannings
Dallas,TX
Summary
Faith Cannings is an organized and dependable candidate with great customer service/people skills, a proven record of reliability and responsibility, and a resourceful problem solver. Faith maintains a professional attitude, pays attention to detail, has excellent communication skills, both written and verbal, and is ready to help the meet team goals.
Overview
24
24
years of professional experience
Work History
Assistant Director of Operations
Solid Foundation Association
08.2023 - Current
- Assume overall responsibility for the educational after school organization's operations, programs, and services.
- Collaborate with the Board of Directors to align organizational goals and objectives.
- Develop and implement short-term strategies to maintain organizational stability and continuity.
- Assess the organization's current strategic plan and recommend adjustments as necessary.
- Identify opportunities for growth and sustainability and propose innovative approaches to achieve them.
- Serve as the organization's primary representative to external stakeholders, including donors, partners, and the community.
- Submit grant proposals to secure program funding
Instructional Lead Teacher
Dallas Independent School District, DISD
08.2021 - 05.2023
- Served as a demonstration classroom for Reading content area.
- Led Professional Learning Communities (PLCs) for other teachers in the core content area.
- Provide one-on-one assistance (coaching in the moment) to other teachers of the same content area.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of teachers.
- Collaborated with administration and the campus instructional coaches on curriculum and coaching.
- Serve as the campus curriculum/content liaison for district initiatives in the specific content area.
Reading Language Arts Teacher
Dallas Independent School District, DISD
08.2016 - 08.2021
- Prepared lessons that reflect accommodations for differences in student learning styles.
- Maintained a classroom environment that promote safe, effective learning.
- Collaborated with colleagues to develop interdisciplinary units, promoting a more holistic understanding of language arts.
- Promoted critical thinking skills through analytical writing assignments that encouraged students to synthesize information from multiple sources.
- Enhanced student comprehension by utilizing innovative teaching techniques and multimedia resources.
- Participated in ongoing professional development opportunities to stay current on best practices in language arts education.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Mentored new teachers in effective lesson planning, classroom management, and assessment methods, contributing to their professional growth.
- Fostered a supportive learning environment that celebrated diversity and nurtured the unique talents of each individual learner.
- Developed strong reading skills among students by implementing engaging literature circles and guided reading activities.
- Helped students develop academic, social and emotional skills for long-term success.
Community Liaison
Dallas Independent School District
12.2014 - 08.2016
- Formulate a plan to increase parent involvement
- Coordinate a series of parent education activities and programs in an attempt to have an understanding of adolescents
- Assist student and parent groups and conduct home visits
- Inform parents and students through a variety of forums including face-to-face and community meeting, and school tours
- Produce and disseminate materials and information pertaining to the school program to its various publics
- Perform all other tasks and duties as assigned.
Investigator II
Child Protective Services
09.2012 - 03.2014
- The position, under the direction of a child placement supervisor, performs advanced social work related to protective services, intake, child abuse or neglect, investigation, foster care and adoptions
- Work involves making determinations of appropriate actions necessary to resolve family emotional and/or physical stress situations which cause child abuse or neglect
- The position interacts routinely with Texas Department of Family and Protective Services staff, clients, representatives from various organizations, and the general public
- Investigates reports of abuse/neglect to children to assess current or future risk to children by interviewing parents, family members, and others; interviewing and examining children; assessing home environment; and gathering pertinent information form other sources
- Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources
- Enters contact, documentation information and narratives into the Information Management Protecting Adults and Children System within required agency time frames
- Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources
- Attends and participates in training/meetings/staffings
- Performs other duties as assigned and required to maintain unit operations.
Direct Care Staff
Cherry Tree Residential Services
08.2010 - 10.2012
- Responsible for the support and training, included but not limited to, emotional support, physical support and monitoring, and development of life skills through training programs, all leading to increased independence and participation in community life for persons with developmental disabilities and/or other related disorders.
Insurance Sales Agent
Liberty National Life
02.2010 - 07.2010
- Perform the necessary activities to produce a satisfactory volume of quality new business and keep this business in force
- Complete applications for insurance, read and interpret sales proposals, sales literature, underwriting guidelines and various types of insurance policies.
Claims Lead Representative
Managed Health Network
11.2007 - 02.2010
- Tracks and records individual and team productivity and performance
- Liaisons with other departments and business units for interdepartmental communication or clarification
- Assigns and coordinates ad-hoc projects relating to producing or repairing Intake processes
- Identifies and submits issues to the Account Services Database
- Assists Supervisor in overseeing daily activities of the intake process
- Assists Supervisor in answering procedural questions, monitoring the work of Intake Specialists and implementing new accounts and account procedures
- Assists in recruiting and training of new Intake Representatives, and monitors on-going training needs
- Monitors Nortel real-time displays and runs standard reports to determine appropriate phone coverage
- Leads team in absence of supervisor
- Assumes all functions of CCSU Representative when necessary because of increased call volume or periods of deficient staffing
- Actively participates in all Management Team Meetings
- Resolves telephone inquiries concerning: claims status, claims re-pricing, claims payment, and provider inquiries.
Customer Care Representative
Affiliated Computer Services
05.2007 - 11.2007
- Answer phones; direct call or inform caller of services
- Provide excellent customer service and satisfaction
- Help resolve customer issues such as billing and plan details.
Office Assistant
Professional Development Department
08.2005 - 05.2007
- Office/Database Functions
- Answer phones; direct call or inform caller of services
- Enter data into selected Access databases
- Manage and maintain filing system
- Knowledge of Microsoft Office programs; daily use of Access and regular Excel and PowerPoint
- Seminar/State Exam Functions
- Organize and maintain weekly calendar for state exams
- Receive registrations for weekly seminars and state exams; via e-mail, fax or by phone
- Process credit card transactions
- Prepare roster for state exam site 2-3 days prior to each exam
- Prepare for weekly seminars (average of 2-3 a week)
- Send registration confirmations for each seminar or state exam registrant
- On-Line Course Functions
- Send course registration confirmations
- Create and mail completion certificates
- Send course completion notices via email.
Customer Service and Sales Representative
Effective Teleservices, Inc.
03.2004 - 08.2005
- Sold DSL Fast Access Internet services for Bellsouth-March 2004 to May 2005
- Admissions representative for Davenport University May 2005-August 2005.
MC Tours and Travel
01.2001 - 08.2005
- Worked/volunteered in a family-owned business
- Receptionist
- Process requests for other travel agents and coordinated registrations for weekly tours, including handling cash
- Design direct mail marketing pieces for specialized tours
- Established and maintained client databases.
Education
Bachelor of Liberal Arts in Criminology -
University of Texas Arlington
Arlington, Texas12.2011
High School Diploma -
Nacogdoches High School
Nacogdoches, TX05.2005
Skills
- Scheduling and Coordination
- Logistics Management
- Operational Efficiency
- Strategic planning and execution
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
Timeline
Assistant Director of Operations
Solid Foundation Association
08.2023 - Current
Instructional Lead Teacher
Dallas Independent School District, DISD
08.2021 - 05.2023
Reading Language Arts Teacher
Dallas Independent School District, DISD
08.2016 - 08.2021
Community Liaison
Dallas Independent School District
12.2014 - 08.2016
Investigator II
Child Protective Services
09.2012 - 03.2014
Direct Care Staff
Cherry Tree Residential Services
08.2010 - 10.2012
Insurance Sales Agent
Liberty National Life
02.2010 - 07.2010
Claims Lead Representative
Managed Health Network
11.2007 - 02.2010
Customer Care Representative
Affiliated Computer Services
05.2007 - 11.2007
Office Assistant
Professional Development Department
08.2005 - 05.2007
Customer Service and Sales Representative
Effective Teleservices, Inc.
03.2004 - 08.2005
MC Tours and Travel
01.2001 - 08.2005
Bachelor of Liberal Arts in Criminology -
University of Texas Arlington
High School Diploma -
Nacogdoches High School
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