Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Casanova

Riverton,UT

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Surrogate Administrative Manager

Hatch Fertility
08.2022 - Current
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
  • Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.

Medical Records Coordinator

Hatch Fertility
08.2022 - Current
  • Improved patient care by accurately maintaining and updating medical records in a timely manner.
  • Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
  • Streamlined record retrieval processes for healthcare professionals, enhancing overall efficiency.
  • Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
  • Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
  • Enhanced interdepartmental communication through the effective coordination of medical record requests and transfers.
  • Trained new staff members on proper procedures for managing, organizing, and storing medical records.
  • Implemented an efficient system for tracking release of information requests, reducing response times.
  • Facilitated smooth departmental operations by maintaining organized filing systems for both physical and digital documents.
  • Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
  • Contributed to a positive work environment as an active team member within the Medical Records Department.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Kept accurate log of requests for medical information and records.
  • Identified new methods to optimize medical records management.

Assistant Case Manager

West Coast Surrogacy
03.2022 - 07.2022
  • Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
  • Streamlined case management processes for increased efficiency and better client outcomes.
  • Assisted in the development of individualized service plans to address clients'' specific needs.
  • Collaborated with multidisciplinary teams for comprehensive client support and care coordination.
  • Promoted a positive environment for clients through compassionate assistance and empathetic listening.
  • Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
  • Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
  • Supported ongoing quality improvement initiatives within the department through participation in internal audits and evaluations.
  • Researched best practices and developed strategies to improve program outcomes.

Receptionist

Top Coat Nail Bar
03.2016 - 04.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Veterinary Technician Assistant

Parrish Creek Veterinary Clinic
02.2014 - 09.2015
  • Improved patient care by assisting veterinarians in administering treatments and medications.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
  • Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
  • Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
  • Increased client satisfaction by promptly addressing concerns and answering questions regarding their pets'' health and wellbeing.
  • Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
  • Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
  • Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
  • Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
  • Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Administered medications to animals in treatment and documented changes in condition.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Restrained animals to protect veterinarians from potential harm.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Followed safety protocols for handling animals.
  • Maintained clean and safe animal living areas.
  • Observed animals for signs of distress or illness.

Education

High School Diploma -

Bountiful High School
Bountiful, UT
2015

Skills

  • Hiring and Training
  • Policy and procedure modification
  • Recordkeeping and Reporting
  • Documentation and control
  • Microsoft Office Suite
  • Customer Service Management
  • Administrative Support
  • Process Improvement

Timeline

Surrogate Administrative Manager

Hatch Fertility
08.2022 - Current

Medical Records Coordinator

Hatch Fertility
08.2022 - Current

Assistant Case Manager

West Coast Surrogacy
03.2022 - 07.2022

Receptionist

Top Coat Nail Bar
03.2016 - 04.2017

Veterinary Technician Assistant

Parrish Creek Veterinary Clinic
02.2014 - 09.2015

High School Diploma -

Bountiful High School

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Faith Casanova