Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Casteel

Sanford,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Resident Associate

Corvias
10.2024 - Current
  • Acted as a primary liaison between residents, property management, and maintenance teams, facilitating effective communication and ensuring the prompt resolution of resident concerns.
  • Assisted in the lease renewal and termination processes, including the preparation of documentation, scheduling of appointments, and communication with residents to ensure smooth transitions.
  • Conducted comprehensive move-out inspections, documenting findings, assessing property damage, and evaluating associated repair costs.
  • Supported the planning and execution of community events designed to foster resident engagement, enhance satisfaction, and strengthen community relations.
  • Managed inbound phone calls and email correspondence, responding promptly and professionally to resident inquiries, providing accurate information, and addressing concerns efficiently.
  • Delivered exceptional customer service by greeting and assisting residents daily, contributing to a positive living experience in a dynamic and fast-paced environment.
  • Efficiently processed and submitted work orders for residents, addressing a wide range of maintenance concerns, and ensured timely follow-up.
  • Proactively communicated with residents to provide updates on the status of maintenance requests, ensuring transparency and high levels of satisfaction.
  • Provided assistance in conflict resolution between tenants when disagreements arose related to noise levels or other disturbances.
  • Upheld the property''s reputation for quality living by consistently enforcing community rules and addressing any violations in a timely manner.
  • Ensured timely rent collection by monitoring payment status and following up with delinquent accounts as needed.
  • Assisted new residents with the move-in process, ensuring a smooth transition into the community.
  • Increased efficiency in administrative tasks by implementing an organized filing system for important documents.
  • Kept detailed records of maintenance requests, ensuring timely completion of work orders and tracking recurring issues for further evaluation.
  • Educated new residents on policies and procedures, setting clear expectations from day one of occupancy.

Cashier

Lowes Foods
03.2024 - 09.2024
  • Maintained cleanliness and organization of common areas, including the front end, break room, and restrooms, ensuring they were well-stocked and properly cared for throughout the day.
  • Provided exceptional customer service by engaging with guests both in-person and over the phone, addressing inquiries, assisting with checkout, locating items, and managing coupons and reward points.
  • Fostered a positive guest experience by ensuring all customers felt heard and valued, consistently delivering top-tier service.
  • Directed phone calls and in-store guests to appropriate departments such as the deli, chicken kitchen, and bakery, ensuring their specific needs were met promptly and accurately.
  • Resolved guest inquiries independently while escalating complex issues to supervisors when necessary.
  • Built and nurtured customer relationships to encourage repeat business and enhance brand loyalty.
  • Ensured accurate cash handling by maintaining a balanced cash drawer and performing thorough checks at the end of each shift.
  • Restocked and organized merchandise in front lanes, ensuring shelves were fully stocked and visually appealing.
  • Handled multiple payment methods securely, minimizing discrepancies and safeguarding company assets.

Electronics Sales Associate

NEX
08.2018 - 01.2019
  • Assisted guests in locating products that met their needs, directing them to the appropriate departments, and providing support at the cash register to ensure a seamless shopping experience.
  • Accurately counted and balanced the cash drawer at the end of each shift, securely depositing funds into the designated safety deposit box.
  • Maintained a clean, organized store environment through regular front-facing of products, ensuring an inviting atmosphere for customers.
  • Contributed to memorable customer experiences by assisting in the planning and execution of gaming and electronics events, fostering engagement and excitement.
  • Managed inventory by efficiently stocking and unloading merchandise, ensuring product availability and supporting overall store operations.
  • Applied expertise in electronics to educate customers and prospects, enhancing their understanding and facilitating informed purchasing decisions.
  • Leveraged strong interpersonal skills to engage with customers, building rapport and creating positive interactions throughout their shopping experience.

Target Team Member

Target
05.2016 - 04.2017
  • Covered breaks and lunches for coworkers, ensuring uninterrupted store operations and maintaining team productivity throughout shifts.
  • Utilized the PDA system to assist guests in locating items, placing holds on products, and providing accurate product details to enhance the shopping experience.
  • Provided backup support by efficiently operating the cash register and processing transactions, ensuring minimal disruption to store operations.
  • Maintained a well-stocked and organized store environment, restocking shelves and tidying areas as needed to create a seamless shopping experience for customers.
  • Developed expertise in customer service and product knowledge, contributing to both individual and team performance improvement.
  • Fostered a positive and collaborative work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal communication skills.
  • Trained new team members on company policies, procedures, and safety protocols, ensuring consistency and adherence to standards.
  • Utilized effective time management strategies, such as task delegation and prioritization, to ensure smooth operations during peak hours.

Corvias Summer Intern

Corvias
07.2015 - 08.2015
  • Assisted residents with lease related tasks, including renewing or terminating leases, or sending them to the appropriate person to do so. Ensuring clear communication and efficient processing.
  • Contributed to the professional work environment by maintaining cleanliness and organization of the office and the common areas.
  • Answered the phone and emails of residents and prospective residents by addressing inquiries and providing information.
  • Logged maintenance requests, tracked their progress, and marked work orders complete upon resolution.
  • Assisted residents with receiving and managing their mail and packages.
  • Conducted home tours to prospective residents and residents who were beginning their lease, showcasing the features of the home and the amenities, and answering questions that supported the leasing process.
  • Performed cleaning tasks to maintain the cleanliness and appeal of homes.

Education

Associate of Arts - Human Services Technology

Central Carolina Community College
Sanford, NC

Skills

  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Microsoft office
  • Teamwork and collaboration
  • Problem-solving

Timeline

Resident Associate

Corvias
10.2024 - Current

Cashier

Lowes Foods
03.2024 - 09.2024

Electronics Sales Associate

NEX
08.2018 - 01.2019

Target Team Member

Target
05.2016 - 04.2017

Corvias Summer Intern

Corvias
07.2015 - 08.2015

Associate of Arts - Human Services Technology

Central Carolina Community College

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