Faith Castillo
Chula Vista,CA
Summary
Professional leader with strong expertise in overseeing daily operations, policy implementation, and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability, compliance, and proactive approach to shifting demands.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
09.2021 - Current
- Ensuring compliance with company policies, industry regulations, and safety standards in daily operations.
- Training new employees and delegated daily tasks and responsibilities.
- Assisting in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Reducing employee turnover rate by resolving conflicts between employees and fostering a positive work environment.
Supervisor of Operations
Chick-Fil-A Restaurant
02.2018 - 08.2021
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ12-2024
Skills
- Effective Conflict Resolution
- Employee Development
- Collaborative Leadership
- Operational Oversight
- Policy Implementation
- Strategic Business Development
Timeline
Shift Supervisor
Starbucks Coffee Company
09.2021 - Current
Supervisor of Operations
Chick-Fil-A Restaurant
02.2018 - 08.2021
Bachelor of Science - Communications
Arizona State University
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