Faith Clark
Ferndale
Summary
Dynamic manager with proven success at Little Caesars, excelling in staff development and strategic planning. Skilled in enhancing team performance through effective training and conflict resolution. Adept at implementing policies that foster a productive environment, ensuring exceptional customer service and operational efficiency. Strong communicator committed to achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Manager
Little Caesars
07.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Crew Member
McDonald's
05.2021 - 05.2023
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Ferndale High School
Ferndale, WA06-2025
Skills
- Marketing
- Sales techniques
- Staff development
- Strategic planning
- Policy implementation
- Time management
- Verbal and written communication
- Staff training and development
- Disciplinary techniques
Timeline
Manager
Little Caesars
07.2023 - Current
Crew Member
McDonald's
05.2021 - 05.2023
High School Diploma -
Ferndale High School
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