Faith Cline
Chapin,SC
Summary
Dynamic and results-oriented professional with extensive experience at Stagecoach, adept in POS system operations and exceptional customer service. Demonstrated ability to enhance dining experiences through effective teamwork and collaboration, significantly improving customer satisfaction. Proven track record in cash handling and maintaining high sanitation standards, showcasing a strong work ethic and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Stagecoach
Gifford, IL
06.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
Photobooth Attendant
Remember When Photobooth Company
Penfield, IL
11.2016 - Current
- Set up and break down photo booth equipment and associated items.
- Display, offer and suggest props suitable for event.
- Adjust for factors such as lighting and test photo booth equipment before events
- Explain photo booth process and help guests have a great photo booth experience.
- Assist guest with adding their photos to the photo album
- Maintain and service equipment according to protocol.
- Greet guests cheerfully and help make the event enjoyable
- Support customer needs by proving information and answering questions.
- Support customer needs by proving information and answering concerning facility, promotions, events and organizational rules and policies.
Dishwasher
Stagecoach
Gifford, IL
03.2021 - 06.2022
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Education
Associate of Science - Nursing
Danville Area Community College
Danville, IL05-2026
High School Diploma -
Armstrong Township High School
Armstrong, IL05.2023
Skills
- Teamwork and Collaboration
- Time Management
- Strong Work Ethic
- Customer Service
- Cash Handling
- Decision Making
- Employee Training
- Point of sale (POS) system operations
- Dining customer service
- Memory retention
- Attention to detail
- Active listening
Certification
- Illinois Food Handlers License - [2022]
- Microsoft Office Pro Certification - [2020]
References
References available upon request.
Timeline
Waitress
Stagecoach
06.2021 - Current
Dishwasher
Stagecoach
03.2021 - 06.2022
Photobooth Attendant
Remember When Photobooth Company
11.2016 - Current
Associate of Science - Nursing
Danville Area Community College
High School Diploma -
Armstrong Township High School
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