Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Availability
Software
Websites
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Faith Combs

Ypsilanti,MI

Summary

Customer-focused professional with a background in creative roles. Known for providing top-notch client support while maintaining high levels of professionalism and craftsmanship. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Standard Printing & Design Co
Ypsilanti, Michigan
04.2025 - Current
  • Resolved customer inquiries and issues to enhance service effectiveness.
  • Processed orders and managed account information with efficiency.
  • Maintained comprehensive product knowledge for accurate customer support.
  • Collaborated with team members to optimize customer service workflows.
  • Utilized CRM software to monitor customer interactions and gather feedback.
  • Handled escalated complaints professionally, ensuring customer satisfaction.
  • Developed strong relationships with customers to foster repeat business.
  • Tracked orders from initiation to delivery, ensuring timely fulfillment.

Associate

Oasis Petroleum
Ann Arbor, MI
02.2025 - Current
  • Streamlined appointment scheduling and verified client information for accuracy.
  • Maintained organized reception area, ensuring cleanliness and adequate supplies.
  • Managed bookings for special events, including weddings and group spa days, per client specifications.
  • Developed strong client relationships to drive repeat business through exceptional service.
  • Provided comprehensive information on spa services, packages, and promotions to clients.
  • Kept accurate records of customer visits and transactions using computerized systems.
  • Handled front desk operations, including managing phone calls and emails.
  • Complied with health regulations concerning hazardous chemical handling during cleaning.

Associate

The ShareHouse
Ann Arbor, MI
10.2024 - 02.2025
  • Oversaw inventory management and optimized donation processing procedures.
  • Developed promotional displays to increase merchandise visibility and appeal.
  • Implemented cash handling systems for accurate daily transactions.
  • Facilitated team meetings to enhance communication and teamwork among staff.
  • Created and executed a customer service program to maintain consistent satisfaction.
  • Conducted regular store audits to identify improvements and maximize efficiency.
  • Resolved staff conflicts amicably to foster a collaborative environment.
  • Gathered research data from various sources to support negotiation strategies.

Account Manager

Paragon Design + Display
Ann Arbor, MI
08.2023 - 09.2024
  • Increased client retention by providing exceptional service and anticipating needs.
  • Built strong relationships, enhancing client satisfaction through prompt issue resolution.
  • Managed diverse account portfolios to ensure timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing loss of valuable clients and maintaining positive relationships.
  • Developed process documentation for project workflows, improving operational efficiency.
  • Coordinated project timelines to guarantee on-time delivery of services.
  • Maintained comprehensive records for each project, including specifications and invoices.
  • Collaborated with cross-functional teams to align deliverables and refine design concepts.

Showroom Manager

Vunder Brands LLC
Ann Arbor, MI
08.2023 - 05.2024
  • Oversaw daily operations of showroom, maintaining cleanliness and organization to enhance customer experience.
  • Collaborated with leadership on strategic planning to optimize profitability of showroom.
  • Elevated company reputation through consistent delivery of high-quality, creative content.
  • Monitored industry trends to ensure creative materials remained fresh and engaging.
  • Developed impactful product content for campaigns from concept to completion.
  • Evaluated creative team ideas and translated them into actionable project plans.
  • Worked with teams to create compelling concept designs for campaigns targeting specific audiences.
  • Managed inventory levels to ensure accurate stock and timely order fulfillment.

Display Coordinator

Anthropologie
Ann Arbor, MI
07.2022 - 08.2023
  • Trained new staff on visual merchandising techniques and best practices.
  • Handmade more than 15 large-scale visual experiences that appeal to customers, representatives of relevant trends in art, design, culture, architecture, and fashion.
  • Maximized sales by creating engaging merchandise presentations in high-traffic areas.
  • Conducted audits of visual displays to ensure adherence to brand standards.
  • Collaborated with team to implement seasonal merchandising strategies and themes.
  • Showcased product features through strategic display placements, increasing customer interest.
  • Maintained a clean job site by disposing of debris properly after each shift.
  • Designed visually appealing displays to enhance customer engagement and reinforce brand identity.
  • Executed optimized floor plans to improve product placement and customer flow throughout store.

Frame Designer

Frames Unlimited
Ann Arbor, MI
01.2022 - 07.2022
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Improved framing efficiency by streamlining processes and implementing innovative framing techniques.
  • Applied skill in color theory and composition to bring client visions to fruition.
  • Utilized advanced tools skillfully for precise cutting and assembly of frames, ensuring a professional finish every time.
  • Addressed customer concerns regarding framing choices while maintaining a professional and helpful demeanor, fostering positive relationships with clients that led to repeat business.

Education

Bachelor of Fine Arts - Digital Arts and Humanities

Wayne State University
Detroit, MI
05.2023

Skills

  • Client relationship management
  • Account management
  • Customer service excellence
  • Team collaboration
  • Visual art creation
  • Workflow efficiency
  • Deadline orientation
  • Continuous learning
  • Creative direction
  • Adobe Creative Suite proficiency
  • Design visualization
  • Display design
  • Carpentry skills
  • Power tool operation
  • Material selection expertise
  • Project management

Accomplishments

  • Frame Associate's Art Show 2021
  • Live Painter at Elements Festival 2022
  • Undergraduate Exhibition 2023
  • MTU Art in Silico Exhibition 2025
  • Muay Thai Yellow Band

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Adobe Creative Cloud

Autodesk Maya

Microsoft Office

Google Suite

JavaScript

HTML

CSS

WordPress

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programs

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