Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Cortes

New Braunfels,TX

Summary

Multifaceted Lead Sales Associate with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

1
1
year of professional experience

Work History

Lead Customer Service Associate

TJX Companies
02.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented and developed customer service training processes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Associate

Kohl's
08.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts - Communications

Texas State University
San Marcos, TX
05.2026

High School Diploma -

Canyon High School
Canyon, TX
05.2022

Skills

  • Customer Transactions
  • Trainer Mentoring
  • Conflict Resolution Techniques
  • Service Recommendations
  • Customer Preferences
  • Special Assignments
  • Complaint Resolution
  • Rewards Programs
  • Answering Client Questions
  • Multitasking and Organization
  • Peer Mentoring
  • Managing Cash Register
  • Collaborative Environments
  • Safe Work Practices
  • Calm and Professional Under Pressure
  • Phone Answering

Timeline

Lead Customer Service Associate

TJX Companies
02.2023 - Current

Sales Associate

Kohl's
08.2022 - 06.2023

Bachelor of Arts - Communications

Texas State University

High School Diploma -

Canyon High School

Similar Profiles

CREATE PROFILE
Faith Cortes