Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Faith Dattoma

Carthage

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Carthage Center
Carthage
05.2024 - 10.2024
  • Assisted patients with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff.
  • Documented patient information in electronic health records accurately.

CNA

Massena Rehabilitation and Nursing Center
Massena
09.2022 - 05.2024
  • Communicated effectively with families regarding resident care and needs.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with team members to implement care plans effectively.
  • Assisted residents with daily living activities and personal hygiene tasks.

Gas Station Manager

M&J Sodjo inc.
Childwold
05.2020 - 03.2023
  • Supervised daily operations to ensure efficient gas station functioning.
  • Managed staff schedules and training to optimize team performance.
  • Oversaw inventory management to maintain stock levels and product availability.
  • Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
  • Monitoring gas prices to ensure they remain competitive in the market.
  • Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed sales data to identify trends and inform operational decisions.
  • Managing financial transactions such as deposits, refunds, credits.
  • Developed promotional strategies to increase fuel and convenience store sales.
  • Coordinated customer service initiatives to enhance guest satisfaction.
  • Implemented maintenance routines for equipment and facilities upkeep.

Assistant Manager

Dollar General
Tupper Lake
06.2017 - 03.2019
  • Assisted in managing daily store operations and customer service standards.
  • Trained new staff on company policies and operational procedures.
  • Oversaw cash handling procedures and ensured accurate transactions.
  • Coordinated inventory management and stock replenishment processes.
  • Implemented promotional displays to enhance customer engagement and sales.
  • Collaborated with management to develop strategies for operational efficiency.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.

Shift Manager

Rite Aid
Tupper Lake
02.2015 - 08.2016
  • Supervised daily store operations and ensured adherence to company policies.
  • Trained new employees on customer service guidelines and operational procedures.
  • Handled customer inquiries and resolved complaints to enhance satisfaction.
  • Maintained cleanliness and organization of sales floor and storage areas.
  • Collaborated with team members to implement promotional displays effectively.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Supported loss prevention efforts by monitoring store activities closely.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Education

High School Diploma -

Tupper Lake High School
Tupper Lake, NY
06-1998

Applied Mathematics/LPN

North Country Community College
Saranac Lake, NY

Skills

  • Vital signs monitoring
  • Electronic health records
  • Patient care assistance
  • Body mechanics application
  • Care plan implementation
  • Patient communication
  • Customer service
  • Inventory management
  • Sales analysis
  • Cash handling
  • Conflict resolution
  • Performance monitoring
  • Compliance enforcement
  • Staff training
  • Team leadership
  • Problem solving
  • Communication skills
  • Policies and procedures
  • Reliable
  • Employee scheduling
  • Inventory oversight
  • Advertising and marketing
  • Relationship building and management
  • Inventory control
  • Employee training

Affiliations

  • I Have been a single mom of five active childern for many years.
  • I enjoy Hiking, fishing, roller blading, sport activities, reading, gardening, animals, cooking, and some good quiet relaxing time.

Accomplishments

i do not necessary remember any work related rewards. Although I believe my greatest accomplishment I see regularly, are my Four oldest Children. Being they are graduated, and hard working individuals that through our long trying years, demonstrate respect and consideration to myself and other they know.

Certification

  • Certificated nursing aide.

References

References available upon request.

Timeline

Certified Nursing Assistant

Carthage Center
05.2024 - 10.2024

CNA

Massena Rehabilitation and Nursing Center
09.2022 - 05.2024

Gas Station Manager

M&J Sodjo inc.
05.2020 - 03.2023

Assistant Manager

Dollar General
06.2017 - 03.2019

Shift Manager

Rite Aid
02.2015 - 08.2016

High School Diploma -

Tupper Lake High School

Applied Mathematics/LPN

North Country Community College

Similar Profiles

CREATE PROFILE