Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

FAITH DECKER

CARO

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Larsen Graphics Inc
Caro
09.2024 - Current
  • Collected deposits or payments and arranged for billing.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Licensed Customer Service Representative

Farm Bureau Insurance
06.2021 - 04.2024
  • I received my license to quote and sell insurance policies.
  • Along with this I have a strong ability to multitask.
  • Answering incoming phone calls and helping clients who came into the office to keep customers satisfied.
  • Filing, light housekeeping, cashier, daily deposits and assisting the agents with daily progress.

Referral Clerk

Putman Family Medicine
02.2021 - 05.2021
  • I worked in a high traffic office assisting the Doctor in office with patient care, vitals, intake of patients, checking out patients after appointments and follow up appointment scheduling.
  • I also would handle any payments made by patients at time of appointments and insurance billing.
  • I worked closely with specialists and scheduling appointments with other offices.

Assistant Director

New Hope Bay Assisted Living and Memory Care
08.2020 - 05.2021
  • While I was employed here, I would oversee all shifts in the Assisted Living.
  • I would support staff by stepping in when short staffed during COVID.
  • Medication administrating, daily progress notes, patient care and vitals were some of the responsibilities of this position.
  • When I would work on the administrative side, I would be a part of hiring and firing processes, appointment scheduling for residents, oversee intake of new residents as well.
  • Appointment scheduling when family was not available to take the resident.

Education

High School -

Caro High School
Caro, Michigan
05.2010

Criminal Justice

Technology Center
Caro, Michigan

Medical Terminology, introduction to Physics, laboratory procedures

Skills

  • Customer service
  • Payment processing
  • Insurance quoting
  • Appointment scheduling
  • Billing management
  • Client relationship management

References

  • Rachel Moody, 989-660-9535, Rach_3309@hotmail.com
  • Sheena Stephens, 989-529-5084, sstephens@aspirehs.org
  • Jane Tait, 989-550-5901, sunflowerjt24@yahoo.com

Timeline

Customer Service Representative

Larsen Graphics Inc
09.2024 - Current

Licensed Customer Service Representative

Farm Bureau Insurance
06.2021 - 04.2024

Referral Clerk

Putman Family Medicine
02.2021 - 05.2021

Assistant Director

New Hope Bay Assisted Living and Memory Care
08.2020 - 05.2021

High School -

Caro High School

Criminal Justice

Technology Center

Medical Terminology, introduction to Physics, laboratory procedures

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