Faith DeMasters
Livingston,MT
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my time at Altana Federal Credit Union. Expert in cash management and problem-solving, I excel in fast-paced environments, significantly improving service efficiency. My responsible approach and ability to exceed performance targets underscore my commitment to excellence and results.
Overview
6
6
years of professional experience
Work History
Custodian
Sibanye-Stillwater
08.2023 - Current
- Emptied trash cans and recycling bins.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, mopping, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers.
- Moved furniture for cleaning on a regular basis.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Support Center/ITM Representative
Altana Federal Credit Union
10.2020 - 08.2023
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Teller
Altana Federal Credit Union
08.2018 - 10.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma - General
Sweet Grass County High School
Big Timber, MT05.2015
Skills
- Responsible and Dependable
- Customer Service
- Attention to Detail
- Problem-Solving
- Time Management
- Cash handling and management
Timeline
Custodian
Sibanye-Stillwater
08.2023 - Current
Support Center/ITM Representative
Altana Federal Credit Union
10.2020 - 08.2023
Teller
Altana Federal Credit Union
08.2018 - 10.2020
High School Diploma - General
Sweet Grass County High School
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