Summary
Overview
Work History
Education
Skills
Timeline
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Faith Dhennin

Bradenton,US

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Assistant Manager& Optician

Eyeglass World, LLC
06.2021 - Current
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers
  • Inventory stock and reorder when inventory drops to a specified level
  • Enforce safety, health, and security rules
  • Keep records of purchases, sales, and requisitions
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Instruct staff on how to handle difficult and complicated sales
  • Establish credit policies and operating procedures
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Have knowledgeable information about frames, lenses, and features for patients looking to acquire new glasses.

Shopper & Driver

Instacart Inc
05.2020 - 06.2021
  • Drive to stores and to customers house
  • Shop for best quality ingredients in stores for each customer
  • Keep in contact with customers when there is any issue with their order and give any needed updates
  • Deliver items to customer in a very timely manner

Braider

Privately Owned
Bradenton , Florida
02.2019 - 05.2020
  • Created braids such as dutch braids and french braids.
  • Communicate with customers
  • Recommended products to extend life of braids.
  • Schedule appointments
  • Call clients and answer phones
  • Set prices on services
  • Make sure all products were of high quality
  • Pampered clients to increase repeat business.
  • Assessed clients' hair to determine if braid style can be managed.
  • Washed and blow-dried hair.

Receptionist

North River Hair Salon
09.2018 - 02.2019
  • Schedule appointments and maintain and update appointment calendars
  • Receive payment and record receipts for services
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Operations Assistant

JCPenney
Sarasota, FL
11.2017 - 09.2018
  • Assisted operations manager with planning of routine operations and special projects.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Unload truck of store shipments coming in.
  • Handle all new merchandise coming into store and prepare merchandise for sales floor.
  • Keep track of sales floor and any new signage to be put out.

Remodel Associate

Walmart
Bradenton, Florida
07.2017 - 11.2017
  • Read and interpreted all blueprints and schematics for remodel projects.
  • Remove all inventory from shelving and store in safe area.
  • Tear down the gondolas and put all pieces onto pallets accordingly.
  • Rebuild the new gondolas to new blueprint.
  • Restock all merchandise onto the new shelves.
  • Help any customers that are of need of assistance.

Hostess

Cracker Barrell
Bradenton, Florida
01.2017 - 03.2017
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.

Hostess&Togo

Winghouse Bar & Grill
Ellenton, FL
10.2015 - 08.2016
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Go to bank for management
  • Promotions outside of workplace, including events and advertising at local businesses.

Education

GED -

Manatee Technical College

Skills

  • Understanding all Lens Prescription
  • Frame Adjustments
  • Patient Pretest Examination
  • HIPAA Guidelines
  • Customer Satisfaction
  • Visual Field Tests
  • Glasses Fitting
  • Office Supplies and Inventory
  • Restocking Supplies
  • Quality Patient Care
  • Patient Flow
  • Detail Work

Timeline

Assistant Manager& Optician

Eyeglass World, LLC
06.2021 - Current

Shopper & Driver

Instacart Inc
05.2020 - 06.2021

Braider

Privately Owned
02.2019 - 05.2020

Receptionist

North River Hair Salon
09.2018 - 02.2019

Operations Assistant

JCPenney
11.2017 - 09.2018

Remodel Associate

Walmart
07.2017 - 11.2017

Hostess

Cracker Barrell
01.2017 - 03.2017

Hostess&Togo

Winghouse Bar & Grill
10.2015 - 08.2016

GED -

Manatee Technical College

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Faith Dhennin