Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Dotson

Vienna

Summary

Retail professional with experience at excelling in customer service. Proven ability to enhance visual merchandising and drive sales, through effective product labeling and loyalty promotions. Recognized for attention to detail and team collaboration to achieve our goals.

Overview

3
3
years of professional experience

Work History

Retail Sales Outfitter

Bass Pro Shops
Niles
07.2024 - Current
  • Maintain a neat, clean and orderly warehouse environment at all times for efficient use of space
  • Arrange merchandise in an attractive manner to promote sales
  • Stock shelves with new merchandise and check for outdated or damaged items
  • Ensure that all products are labeled properly before stocking the shelves
  • Update product labels to reflect accurate pricing
  • Face products on shelves and displays to meet company policies
  • Record merchandise moves for correct product counts and check quantities against stocking reports
  • Provide customer service by answering questions about product location, price and availability
  • Greet customers and retrieve requested products to drive satisfaction
  • Operate cash register, process payments and provide accurate change when needed
  • Inquire with customers about company club card and inform them of offers and savings

Cashier

Sunoco Gas Station
Howland
03.2024 - 06.2025
  • Verified that customers were of legal age to purchase alcohol or tobacco products
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or gift card
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked as needed
  • Completed daily recovery tasks to keep areas clean and neat
  • Responded to customer inquiries about winning numbers and other lottery game information
  • Issued prize payouts up to $600 according to established procedures
  • Confirmed winners' eligibility through validating identification documents
  • Assisted management with preparing reports for weekly and monthly sales analysis
  • Performed daily balancing of cash drawers after each shift

Hostess

Perkins Restaurant & Bakery
Warren
01.2023 - 03.2024
  • Greeted customers upon arrival, provided them with menus, and escorted them to their table
  • Assisted servers in bussing tables when needed during busy periods
  • Monitored dining area to assess server capacity and estimate wait times
  • Stayed attentive to server availability and table turnover to quickly seat guests
  • Performed regular restroom checks to restock supplies and handle minor cleaning
  • Took orders from customers over the phone and in person
  • Monitored inventory levels of products used for taking orders such as cutlery, napkins, straws
  • Ensured accuracy of all orders before submitting them to the kitchen staff
  • Carefully reviewed prepared items against customer orders to verify accuracy prior to handing out to the customer
  • Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions
  • Processed payments for orders with cash, credit cards, or other payment methods

Team Member

Dunkin' Donuts
Warren
06.2022 - 12.2022
  • Greeted customers and took orders in a friendly and efficient manner
  • Provided customers with menu options, answered questions, and made recommendations as needed
  • Prepared orders quickly and accurately according to customer specifications
  • Provided assistance in kitchen during peak hours as needed
  • Operated cash registers efficiently and accurately
  • Maintained cleanliness of work area by sanitizing countertops, washing dishes, disposing of trash, sweeping floors and wiping down counters or tables

Education

High School Diploma -

Valley Forge High School
Parma, Ohio
05-2022

Skills

  • Inventory management
  • Visual merchandising
  • Product labeling
  • Cash register operation
  • Loyalty promotion
  • Customer service
  • Attention to detail
  • Effective communication
  • Positive and professional
  • Problem solving

Timeline

Retail Sales Outfitter

Bass Pro Shops
07.2024 - Current

Cashier

Sunoco Gas Station
03.2024 - 06.2025

Hostess

Perkins Restaurant & Bakery
01.2023 - 03.2024

Team Member

Dunkin' Donuts
06.2022 - 12.2022

High School Diploma -

Valley Forge High School

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