Hi, I’m
Faith Douglas
Humble,TX
Summary
Dynamic professional with a proven track record at TaskUs, excelling in customer relations and data entry. Skilled in de-escalation techniques and prioritization, significantly enhancing client satisfaction and operational efficiency. Demonstrated ability to manage calls effectively, achieving notable improvements in service delivery and conflict resolution.
Overview
6
years of professional experience
Work History
TaskUs
Dispatcher Clerk
03.2023 - 10.2024
Job overview
- Analyzed customer feedback and provided solutions to improve customer service.
- Maintained updated and detailed records of calls in an electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Omniforce Solutions
Business Account Representative
03.2022 - 03.2023
Job overview
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine an appropriate payment plan.
- Initiated service of a disconnection upon failure of other collection methods.
- Contacted customers to discuss past-due accounts.
- Entered client details and notes into the system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
Horne LLP
Account Technician
08.2020 - 03.2022
Job overview
- Carried out administrative tasks by communicating with clients and scanning documents.
- Resubmitted claims after editing or denial to achieve financial targets.
- Generated, posted, and attached information to claim files.
- Communicated effectively with staff members of operations and finance
- Checked documentation for accuracy and validity on updated systems.
Sutherland Global Service
Customer Service Representative
11.2018 - 07.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Evolution Charter AcademyHouston, Tx
High School Diploma
05.2016
University Overview
- 4.0 GPA
Skills
- Prioritization
- Call Management
- Product Knowledge
- De-Escalation Techniques
- Customer Relations
- Data Entry
Timeline
Dispatcher Clerk
TaskUs
03.2023 - 10.2024
Business Account Representative
Omniforce Solutions
03.2022 - 03.2023
Account Technician
Horne LLP
08.2020 - 03.2022
Customer Service Representative
Sutherland Global Service
11.2018 - 07.2020
Evolution Charter Academy
High School Diploma
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