Faith Douglas
Power Finance Texas
Houston,Texas
11
years of professional experience
Call Center Agent is dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Work History
Call Center Agent
7 Years 5 Months- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Funding Loans
- Contributed to company achieving and holding industry-leading customer service ratings
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Notating Accounts
- Compiled customer feedback and recommended service delivery improvements to management
- Educated customers how to use company systems, complete forms and obtain desired services
- Answered customer questions regarding merchandise and pricing
- Maintained customer satisfaction rate of 100%
- Responded to customer requests for products, services and company information
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Dispatcher Clerk
1 Year 6 Months- Managing approximately 40 calls
- Locating drivers
- Scheduling Appointments
- Typing notes
- Data entry
- Emailing
- Creating routes
- Microsoft office
- Inventory
- Directed all dispatching, routing and tracking all vehicles
- Maintained updated and detailed records of calls in physical and electronic database
- Directed investigations to verify and resolve customer or shipper complaints
- Documented all changes in computer tracking system
- Established long-term customer relationships through prompt and courteous service
Call Center Customer Service Representative
1 Year 3 Months- Solving customer complaints and questions
- Answering approximately 50 calls
- Utilizes computer system to verify customer information
- Document customer requests
- Maintains and updates customer information as necessary
- Answered customer telephone calls promptly to avoid on-hold wait times
- Greeted customers entering store and promoted sales or special programs
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Promptly responded to inquiries and requests from prospective customers
Education
BBA - Business Administration
High School Diploma
Skills
Call center operations
Customer Service
Telecommunications
Sales
Business-to-Business
Product Sales
Customer Contact
Data Entry
Customer Billing
Upselling Products and Services
Accounting
Timeline
Call Center Agent
Power Finance Texas
03.2019 - CurrentRead More
Dispatcher Clerk
Dupar
09.2017 - 03.2019Read More
Call Center Customer Service Representative
Alorica
02.2015 - 05.2016Read More
Evolution Academy Charter
High School Diploma
Read More
Herzing University
BBA from Business Administration
Read More