Faith Dunn

• Monitored progress and documented patient health status changes to keep the care team updated.
• Administered medication as directed by a physician.
• Supervised daily activities and assisted staff.
• Assisted disabled clients to support independence and well-being.
• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
• Developed rapport to create a safe and trusting environment for care.
• Maintained a clean, safe, and well-organized patient environment.
• Consulted with different healthcare disciplines to offer crucial mental health support to patients.
• Led patient or group recreational activities for enhanced patient outcomes.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Recorded status and duties completed in logbooks for management.

When I came back to ADA, I assumed all my previous responsibilities and only named a few in this Section of the work history

• Monitored front desk staffing hours and scheduled weekly employee shifts.
• Responded to customer service inquiries, both in-person and by telephone.
• Office admin work
• Microsoft 365
• Managed cash flow, business transactions, banking, and accounting processes.
• Sourced high-quality and trending hair care products for the salon, placing orders with suppliers.
• Met with customers to discuss upcoming events and style requirements.
• Calculated clients' available monthly income to meet debt obligations.
• Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.

• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Responded to telephone, email, and in-person inquiries regarding client concerns
• Accounts receivables
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Controlled cash and credit card payment transactions at the front desk to reduce errors successfully.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Created lasting relationships with guests that built loyalty and drove Company revenue, and ensured client retention
• Attended staff meetings and brought issues to the attention of upper management.
• Checked in late-arrival guests, collected payments, and verified reservation details to maintain customer satisfaction.

• Scheduled employees to maintain adequate coverage during business hours.
• Received all payments rendered for services and products
• Client file management ( records of profile and services)
• Handled customer concerns and complaints speedily
• Grew repeat client base by 40% annually through effective marketing, recruitment, and customer service.
• Met with customers to discuss upcoming events and style requirements.
• Maintained excellent customer service standards to win customer loyalty and retention and build a customer base by 40% annually
• Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
• Cross-sold and up-sold new haircare products, increasing earnings by 25% per month.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Recorded weekly supply and inventory need and made regular orders worth $5000 quarterly.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Consistently received positive feedback from guests on performance reviews.