Summary
Overview
Work History
Education
Skills
Timeline
Generic
Faith Emily

Faith Emily

Florissant,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly personality available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Supervisor

Starbucks
06.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Barista

Starbucks
11.2021 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.

Crew Member

Dairy Queen Grill & Chill
11.2019 - 11.2021
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Studying - Nursing

Saint Louis Community College
St Louis, MO

Skills

  • Scheduling and Coordinating
  • Time Management
  • Problem Resolution
  • Verbal and Written Communication
  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Priority management
  • Complex Problem-Solving
  • Policy Enforcement
  • Team building
  • Problem-Solving
  • Professionalism
  • Attention to Detail
  • Multitasking
  • Goal Setting
  • Front-of-house display creation
  • Teamwork
  • Flexible & Adaptable
  • Product and service sales

Timeline

Supervisor

Starbucks
06.2024 - Current

Barista

Starbucks
11.2021 - 06.2024

Crew Member

Dairy Queen Grill & Chill
11.2019 - 11.2021

Studying - Nursing

Saint Louis Community College

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Faith Emily