Faith-Esther Farrell

• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Managed team schedule with eye for coverage needs and individual strengths.
• Resolved problems promptly to elevate customer approval.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Handled cash accurately and prepared deposits.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Maintained ordering with vendors
• Increased sales by 10% monthly
• Delivered high quality customer service and hospitality

EOM bar inventory and cost reduction

Organization of FOH training methods

Provided leadership during times of organizational change or crisis situation.

Resolved conflicts between employees and/or guests

Created social media material and maintained social media presence.

Event coordination

Payroll and scheduling

Consistently achieved high sales numbers, driving revenue growth through exceptional service.

Trained incoming servers on menu knowledge, service standards and sales techniques.

Earned outstanding customer recognition:

-Featured on Google Reviews about Faith with 5 star ratings from numerous patrons

Led FOH and BOH operations with expertise in:

-Employee training and development across kitchen, service, POS systems, food preparation, cooking and inventory management.

Overall efficiency optimization.

Provided support for seamless operations, ensuring excellent customer service.