Summary
Overview
Work History
Education
Skills
Timeline
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Faith Farrer

Fort Meade,FL

Summary

Dynamic professional with a proven track record at Humana Military, excelling in claims investigation and customer service. Leveraged expertise in Microsoft Office and teamwork to enhance client satisfaction and minimize financial losses through meticulous claims review. Achieved notable improvements in process efficiency and customer trust, contributing to increased repeat business and sales revenue.

Diligent Claims Representative with solid background in processing and managing claims efficiently. Adept at assessing coverage and liability, and resolving complex claims issues. Proven ability to utilize strong analytical and communication skills to deliver exceptional service.

Overview

11
11
years of professional experience

Work History

Claims Representative

Humana Military
10.2020 - 08.2024
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.

Sales Representative

SYKES
09.2017 - 07.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Financial Services Representative

GC Services
03.2013 - 08.2017
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.

Education

High School Diploma -

Lake Region High School
Eagle Lake, FL
05-2010

Skills

  • Microsoft office
  • Insurance claims review
  • Claims investigation
  • Time management
  • Claims processing
  • Customer service
  • Claims adjustment
  • Teamwork and collaboration
  • Payment and investigation escalations
  • Data entry
  • Account management

Timeline

Claims Representative

Humana Military
10.2020 - 08.2024

Sales Representative

SYKES
09.2017 - 07.2020

Financial Services Representative

GC Services
03.2013 - 08.2017

High School Diploma -

Lake Region High School
Faith Farrer