Faith Ferry
Mental Health Counselor
Spring Hill,FL
Summary
Results-oriented Training Manager with 10 years of experience designing and leading impactful training programs in healthcare and administrative environments. Adept in instructional design, adult learning principles, LMS integration, and program evaluation. Demonstrated track record of reducing employee turnover by 30% and increasing employee and client satisfaction by 70%. Skilled in supervising trainers, managing cross-functional teams, and aligning training initiatives with organizational goals. Currently pursuing a Ph.D. in Industrial & Organizational Psychology to enhance learning systems, performance strategy, and team development. Developed robust interpersonal and communication skills within supportive, client-focused environment. Demonstrates strong abilities in active listening and conflict resolution, aiming to transition into new field where these skills are valued. Ready to bring empathetic understanding and problem-solving capabilities to new professional challenge.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Licensed Graduate Professional Counselor (LGPC)
Outpatient
Glen Burnie, Maryland
03.2024 - Current
- Conduct individual and group therapy sessions using evidence-based practices
- Collaborate with interdisciplinary teams and document case progress
- Manage treatment plans and maintain regulatory compliance
- Evaluated client progress at regular intervals, adjusting treatment approaches as needed to maximize therapeutic gains.
- Employed motivational interviewing techniques to help clients identify their values, strengths, and goals for future change.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
Mental Health Counselor
Discovery Mood and Anxiety Program
Annapolis, MD
08.2022 - 03.2024
- Led therapy sessions across all levels of care and administered intake assessments
- Implemented learning and engagement strategies that increased client satisfaction by 70%
- Maintained thorough documentation and collaborated with psychiatrists and case managers
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
- Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
- Pioneered wellness program that integrated physical health into mental health treatment plans, acknowledging mind-body connection.
Counselor Supervisor & Training Manager
TOL
Woodbridge, MD
11.2020 - 05.2022
- Managed team of counselors and facilitated staff onboarding and training programs
- Created instructional content, manuals, and train-the-trainer guides
- Partnered with medical professionals and investors to enhance clinical programs
- Reduced turnover by 30% through coaching and employee development plans
- Utilized LMS tools to manage training delivery and evaluation
- Oversaw compliance with DMAS, DBHDS, MCOs, and internal policies
- Promoted adherence to legal requirements relating to confidentiality, informed consent, and mandated reporting procedures among staff members.
- Completed periodic statistical reports based on comprehensive patient data, submitting to headquarters for further analysis.
- Established effective crisis intervention protocols for the team, enhancing safety measures during high-risk situations.
- Monitored counselor caseloads to ensure manageable workloads while maintaining optimal service quality for clients.
- Built strong relationships with community partners to expand available resources for clients in need of additional support services or referrals.
- Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback.
- Implemented performance metrics tracking systems to monitor counselor progress toward established goals regularly.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Community Manager
Lakeshore Management
Largo, FL
04.2017 - 05.2020
- Directed operations and supervised training for administrative and maintenance teams
- Developed and delivered orientation materials and process guides
- Conducted monthly financial and performance analysis to optimize cost-efficiency
- Led customer experience initiatives that raised resident satisfaction by 70%
- Managed operating and capital budgets, overseeing vendor and project coordination
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Education
Ph.D. - Industrial & Organizational Psychology
Liberty University
Lynchburg, VA 01.2024 - Current
Master of Arts - Clinical Psychology
Liberty University
Lynchburg, VA 01.2021 - 12.2023
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL 01.2016 - 01.2019
Skills
- Team supervision
- Instructional design expertise
- Development of instructional manuals
- Effective learning strategy application
- Therapeutic framework development
- Client case management
- Crisis intervention expertise
- Collaborative stakeholder relations
- Psychoeducation facilitation
- Office management
- Client documentation organization
- Behavior evaluation
Certification
LGPC (MD), 2024–2026
Key Highlights
- Designed and led training sessions across in-person, virtual, and hybrid platforms.
- Developed training materials tailored to diverse learning needs and compliance standards.
- Evaluated training impact using performance metrics and feedback tools.
- Consistently aligned training objectives with organizational performance goals.
Timeline
Licensed Graduate Professional Counselor (LGPC)
Outpatient
03.2024 - Current
Ph.D. - Industrial & Organizational Psychology
Liberty University
01.2024 - Current
Mental Health Counselor
Discovery Mood and Anxiety Program
08.2022 - 03.2024
Master of Arts - Clinical Psychology
Liberty University
01.2021 - 12.2023
Counselor Supervisor & Training Manager
TOL
11.2020 - 05.2022
Community Manager
Lakeshore Management
04.2017 - 05.2020
Bachelor of Arts - Psychology
University of South Florida
01.2016 - 01.2019
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