Faith Fisher
Saint Paul,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.- Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Evergreen Recovery Centers
01.2023 - Current
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Transported individuals to medical appointments and support meetings whenever needed.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Served as resource to support help desk requests.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Assess emergency situations and determine immediacy of needs and requirements for resolution and intervention.
- Provide public assistance case management using multiple systems.
- Maintain concise and accurate records to ensure program integrity.
- Interpret and apply federal, state, and local policy, and administrative procedures in determining eligibility.
- Prioritize work daily, weekly, and monthly to coincide with deadlines established by state programs while remaining flexible for client appointments and emergencies.
- Promote a diverse, culturally competent, and respectful workplace.
- Collaborate with internal and external partners including investigative agencies to identify and refer potential welfare fraud situations and overpayment.
Customer Service Representative
Capital One
01.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Care Coordinator
Pro Dental
01.2019 - 01.2021
- Worked with patients to schedule tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Receptionist
Schwebelgoetzsieben
01.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
No Degree - Pharmacy Technology
Minneapolis Community And Technical College
Minneapolis, MN01.2022
High School Diploma -
Richfield Senior High School
Richfield, MN06.2015
Skills
- Program Knowledge
- Benefits Program Knowledge
- Appointment Scheduling
- Recordkeeping And Data Input
- Applicant Interviews
- Advocacy And Counseling
- Documentation And Reporting
- Interviewing
- Written And Verbal Communication
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Peer Support Specialist
Evergreen Recovery Centers
01.2023 - Current
Customer Service Representative
Capital One
01.2021 - 01.2023
Patient Care Coordinator
Pro Dental
01.2019 - 01.2021
Receptionist
Schwebelgoetzsieben
01.2018 - 01.2019
No Degree - Pharmacy Technology
Minneapolis Community And Technical College
High School Diploma -
Richfield Senior High School
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